References

• 1999Ongoing Crisis Communication: Planning, Managing, and Responding2,452 cited
• 1997Image repair discourse and crisis communication1,401 cited
• 2002Helping Crisis Managers Protect Reputational Assets1,148 cited
• 1995Accounts, excuses, and apologies: a theory of image restoration strategies872 cited
• 1995Choosing the Right Words802 cited
• 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
• 1998An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation661 cited
• 1994Legitimation endeavors: Impression management strategies used by an organization in crisis408 cited
• 2001An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches362 cited
• 2006Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse267 cited
• 2007The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector248 cited
• 2000An Empirical Analysis of Image Restoration: Texaco's Racism Crisis240 cited
• 2000Consistent Questions of Ambiguity in Organizational Crisis Communication: Jack in the Box as a Case Study203 cited
• 2004Communication and organizational crisis193 cited