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Managing and organizing for innovation in service firms : A literature review with annotated bibliography
5 references·5 citing·48 second hop
Managing and organizing for innovation in service firms : A literature review with annotated bibliography (2009)Managing and organizing for innovation in…Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research (2007)Innovation and Employment Eff…Getting the most out of multidisciplinary teams: A multi‐sample study of team innovation in health care (2006)Getting the most out of multi…THE PROCESS OF NEW SERVICE DEVELOPMENT — ISSUES OF FORMALIZATION AND APPROPRIABILITY (2004)THE PROCESS OF NEW SERVICE DE…Market orientation, brand investment, new service development, market position and performance for service organisations (2004)Market orientation, brand inv…Erratum (2000)ErratumKey Competencies for Promoting Service Innovation: What are Implications for the Health Sector? (2015)Key Competencies for Promotin…Interlinking Service Delivery Innovation And Service Quality: A Conceptual Framework (2015)Interlinking Service Delivery…Can service innovations be procured? An analysis of impacts and challenges in the procurement of innovation in social services (2015)Can service innovations be pr…Different actors’ roles in small companies service innovation (2014)Different actors’ roles in sm…Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms (2013)Service Innovation Analytics:…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Dubai – a star in the east (2008)Strategic branding of destinations: a framework (2009)Customer Orientation, Learning Orientation, and New Service Development (2011)Case Study Research: Design and Methods (1984)Qualitative evaluation and research methods (1990)Qualitative Data Analysis (2008)Understanding technology mediation and new service provider roles in health care (2019)Basics of Qualitative Research (1992)The balanced scorecard : measures that drive performance (1992)Dynamic capabilities and strategic management (1997)Service Innovation Analytics (2014)Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)Capitalism, Socialism and Democracy (1997)Business success factors and innovation in Canadian service sectors: an initial investigation of inter-sectoral differences (2009)Capitalism, Socialism and Democracy (2010)The firm-level employment effects of innovations in high-tech US manufacturing industries (2011)Success Factors of Open Innovation - A Literature Review (2013)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Factors Affecting Service Innovation, Customer Value toward Customer Satisfaction: Case on Health Care Industry (2019)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Antecedents and consequences of employee engagement (2006)Dynamic Capabilities: Understanding Strategic Change in Organizations (2007)Service Management and Marketing: A Customer Relationship Management Approach (2000)Theory Building From Cases: Opportunities And Challenges (2007)Theory Construction in Qualitative Research (2012)Collaborators, supplementers, purchasers and privatizers - profiling the social and health care delivery forms of finnish municipalities through cluster analysis (2022)Market dialogue in public procurement: Buyer-supplier interfaces and relational abilities (2022)Social categorization and intergroup behaviour (1971)Research in Organizational Behavior. (1986)ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS. (1991)Collaborative Creativity—Group Creativity and Team Innovation (2011)When do interprofessional teams succeed? Investigating the moderating roles of team and professional identity in interprofessional effectiveness (2011)Team Innovation (2017)Profiting from technological innovation: Implications for integration, collaboration, licensing and public policy (1986)PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)Identifying Neo-Schumpeterian Innovation in Service Firms: A Conceptual Essay with a Novel Classification (2007)Benefits of Aesthetic Design as an Element of New Service Development* (2010)Organizational Strategy, Structure, and Process (1978)Toward a knowledge‐based theory of the firm (1996)A research agenda for investigation of product innovation in the financial services sector (2005)New service development in e‐government: identifying critical success factors (2010)The Economics of Industrial Innovation (2012)Islamic Banking and Shari'ah Compliance: A Product Development Perspective (2014)
this work references cited by second hop

References

  • 2006Getting the most out of multidisciplinary teams: A multi‐sample study of team innovation in health care249 cited
  • 2004Market orientation, brand investment, new service development, market position and performance for service organisations163 cited
  • 2000Erratum107 cited
  • 2004THE PROCESS OF NEW SERVICE DEVELOPMENT — ISSUES OF FORMALIZATION AND APPROPRIABILITY85 cited
  • 2007Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research43 cited

Cited by

  • 2015Can service innovations be procured? An analysis of impacts and challenges in the procurement of innovation in social services41 cited
  • 2015Interlinking Service Delivery Innovation And Service Quality: A Conceptual Framework24 cited
  • 2014Different actors’ roles in small companies service innovation15 cited
  • 2013Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms11 cited
  • 2015Key Competencies for Promoting Service Innovation: What are Implications for the Health Sector?11 cited

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