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Service Quality Provided by Higher Education Institutions in Somalia and Its Impact on Student Satisfaction
16 references·2 citing·31 second hop
Service Quality Provided by Higher Education Institutions in Somalia and Its Impact on Student Satisfaction (2014)Service Quality Provided by Higher Educat…Service quality in postgraduate education (2008)Service quality in postgradua…Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)Importance‐performance analys…Research Methods for Business Students (2003)Research Methods for Business…Student Satisfaction: Towards an empirical deconstruction of the concept (2002)Student Satisfaction: Towards…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Measuring service quality: current thinking and future requirements (1999)Measuring service quality: cu…Assessing the Teaching Quality to Student Satisfaction Relationship: Applied Customer Satisfaction Research in the Classroom (1999)Assessing the Teaching Qualit…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Response Sets and Test Validity (1946)Response Sets and Test Validi…Student Satisfaction and Retention: Impact of Service Quality and Digital Transformation (2022)Student Satisfaction and Rete…Canteen Service Quality And Student Satisfaction (2019)Canteen Service Quality And S…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The Behavioral Consequences of Service Quality (1996)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Market Orientation: Antecedents and Consequences (1993)Specification Tests in Econometrics (1978)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)A Service‐Orientated Approach to Marketing of Services (1978)Journal of Consumer Research (1984)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)Evolving to a New Dominant Logic for Marketing (2003)Service logic revisited: who creates value? And who co‐creates? (2008)Understanding Customer Experience Throughout the Customer Journey (2016)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003Research Methods for Business Students17,213 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1984A Service Quality Model and its Marketing Implications6,682 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,528 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,718 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,328 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
  • 1946Response Sets and Test Validity902 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education521 cited
  • 2002Student Satisfaction: Towards an empirical deconstruction of the concept442 cited
  • 1999Assessing the Teaching Quality to Student Satisfaction Relationship: Applied Customer Satisfaction Research in the Classroom

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276 cited
  • 1999Measuring service quality: current thinking and future requirements260 cited
  • 2008Service quality in postgraduate education245 cited
  • Cited by

    • 2022Student Satisfaction and Retention: Impact of Service Quality and Digital Transformation18 cited
    • 2019Canteen Service Quality And Student Satisfaction15 cited