The role of knowledge management in ERP implementation: a case study in Aker Kvaerner

John Leknes · Bjørn Erik Munkvold

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ERP Systems Implementation and Impact Corporate Governance and Management Knowledge Management and Technology

Abstract

The aim of this study was to examine the role of knowledge management (KM) in the ERP life cycle with a main focus on the implementation phase. A literature review on ERP and KM was conducted as the basis for a case study of the SAP implementation in one company within Aker Kvaerner, a global contractor of engineering services. The study indicates that the use of KM can make ERP implementations more effective by improving the knowledge sourcing ability among the implementation partners. Cost reductions and strategic business advantages are only some of the potential benefits of this. Several implications for practice were also identified, including the development of efficient communication routines in ERP implementations through improved knowledge transfer and reuse between the implementation partners.

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2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 1996Exploring internal stickiness: Impediments to the transfer of best practice within the firm 1999Developing a Knowledge Strategy 1994Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994.2001Critical factors for successful implementation of enterprise systems 2001Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success 2005The impact of critical success factors across the stages of enterprise resource planning implementations 2002Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors

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