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Exploring Crisis from a Receiver Perspective: Understanding Stakeholder Reactions during Crisis Events

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Public Relations and Crisis Communication Disaster Management and Resilience Corporate Identity and Reputation

Abstract

This chapter contains sections titled: The Trigger Event: Organizational Crisis The Evaluation Process Affective Reactions Outcomes Discussion References

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References

1995Managing Legitimacy: Strategic and Institutional Approaches 1991Emotion And Adaptation 1986Research in Organizational Behavior.1965Inequity In Social Exchange 1985An attributional theory of achievement motivation and emotion.2001Justice at the millennium: A meta-analytic review of 25 years of organizational justice research.2001On the dimensionality of organizational justice: A construct validation of a measure.1963Towards an understanding of inequity.

Cited by

2019Seeking Formula for Misinformation Treatment in Public Health Crises: The Effects of Corrective Information Type and Source 2015Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident 2015Consumers’ forgiveness after brand transgression: the effect of the firm’s corporate social responsibility and response 2012Examining the interplay of an organization's prior reputation, CEO's visibility, and immediate response to a crisis 2019The effect of CSR expectancy violation: value from expectancy violation theory and confirmation bias 2019Exploring crisis communication in the internal context of an organization: Examining moderated and mediated effects of employee-organization relationships on crisis outcomes 2018Social media dialogues in a crisis: A mixed-methods approach to identifying publics on social media 2018Scansis as a unique crisis type: theoretical and practical implications

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