A Capabilities Analysis of E-Fulfilment Businesses: transformation in the logistics industry

Abstract

This paper reports on the evaluation of practices of 48 leading e-fulfillment suppliers in the UK.Initial findings suggest that while a comprehensive model of e-fulfilment is validated these organisations are also providing services not previously recognised as e-fulfilment capabilities by the literature.This leads to the development of a staged model of transformation, which implies that the industry will embrace radical change in some sectors and lead to a new definition of e-fulfillment businesses.More in depth investigation leads to a proposed definition, and a methodology to measure the degree of transformation.

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