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An Experiment in SLA Decision-Making
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An Experiment in SLA Decision-Making (2013)An Experiment in SLA Decision-MakingThe Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study1 (2009)The Role of Service Level Agr…Effects of information technology failures on the market value of firms (2009)Effects of information techno…Call Center Outsourcing Contracts Under Information Asymmetry (2008)Call Center Outsourcing Contr…Management by contract (2004)Management by contractBounded Rationality in Individual Decision Making (1998)Bounded Rationality in Indivi…Stimulus complexity and choice inconsistency among gambles (1978)Stimulus complexity and choic…CrossFlow: Cross-Organizational Workflow Management in Dynamic Virtual Enterprises (2000)Knowledge engineering and management: The commonKADS methodology (2000)Business Driven Prioritization of Service Incidents (2004)A decision support tool to optimize scheduling of IT changes (2007)Business-driven IT management (2011)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Strategic information systems research: An archival analysis (2010)Perspectives sur le phénomène de la transformation organisationnelle (2014)Shareholder Value Effects of Voluntary Emissions Reduction (2014)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)Rank Correlation Methods (1973)Choice behavior in interactive multiple-criteria decision making (1990)Is choice the correct primitive? On using certainty equivalents and reference levels to predict choices among gambles (1993)The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)Transitivity in context: A rational analysis of intransitive choice and context-sensitive preference. (2015)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Investor Psychology and Asset Pricing (2001)Investor psychology in capital markets: evidence and policy implications (2002)Privacy attitudes and privacy behaviour: A review of current research on the privacy paradox phenomenon (2015)Theory of games and economic behavior (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Editor's comments: a critical look at the use of PLS-SEM in MIS quarterly (2012)Social presence, trust, and social commerce purchase intention: An empirical research (2015)Demystifying the role of causal-predictive modeling using partial least squares structural equation modeling in information systems research (2020)Designing a Call Center with Impatient Customers (2002)Supply Chain Coordination with Contracts (2003)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Operations Research (OR) in Service Industries: A Comprehensive Review (2013)Risk management and coordination in service supply chains: information, logistics and outsourcing (2016)Supplier Diversification Under Buyer Risk (2018)
this work references cited by second hop

References

  • 2009The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: An Empirical Study1489 cited
  • 1998Bounded Rationality in Individual Decision Making298 cited
  • 2009Effects of information technology failures on the market value of firms133 cited
  • 2008Call Center Outsourcing Contracts Under Information Asymmetry116 cited
  • 2004Management by contract53 cited
  • 1978Stimulus complexity and choice inconsistency among gambles31 cited

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