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Business Driven Prioritization of Service Incidents · Study

WorkBusiness Driven Prioritization of Service Incidents

Claudio Bartolini2004

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Workbronze2004

Business Driven Prioritization of Service Incidents

Claudio Bartolini · M. Salle

52 citations·0/0 files stored·Lecture notes in computer science

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Information Technology Governance and Strategy Information Systems Education and Curriculum Development Software System Performance and Reliability

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2019Theory of games and economic behavior 1945Theory of Games and Economic Behavior 2011Integration Strategies and Tactics for Information Technology Governance 2004Management by contract 2002Management Technologies for E-Commerce and E-Business Applications

Cited by

2007A decision support tool to optimize scheduling of IT changes 2009Business-impact analysis and simulation of critical incidents in IT service management 2006A Quantitative Approach to IT Investment Allocation to Improve Business Results 2007Research Challenges of Business-Driven IT Management 2008Change Priority Determination in IT Service Management Based on Risk Exposure 2006Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes 2011Business-driven IT management 2008Improving service management in campus IT operations

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Details

Year2004

Typeother

Published2004-01-01

VenueLecture notes in computer science

ISSN-L0302-9743

Languageen

Citations52

Files0 public / 0

ShelfInformation Technology Governance and Strategy

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doi10.1007/978-3-540-30184-4_6

openalex_workW1580015043

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