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Business Driven Prioritization of Service Incidents

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References

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2007A decision support tool to optimize scheduling of IT changes45 cited
2009Business-impact analysis and simulation of critical incidents in IT service management38 cited
2006A Quantitative Approach to IT Investment Allocation to Improve Business Results32 cited
2007Research Challenges of Business-Driven IT Management31 cited
2008Change Priority Determination in IT Service Management Based on Risk Exposure30 cited
2006Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes23 cited
2011Business-driven IT management21 cited
2008Improving service management in campus IT operations16 cited

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