SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Service Customization Through Dramaturgy · Study

ChapterShelves

ChapterService Customization Through Dramaturgy

Ian P. McCarthy2010

Chapter2010

Service Customization Through Dramaturgy

Ian P. McCarthy · LEYLAND F. PITT · Pierre R. Berthon

18 citations·0/0 files stored·Springer series in advanced manufacturing

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Service and Product Innovation Customer Service Quality and Loyalty Employee Performance and Motivation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 18 citations exist upstream.

References

1956The Presentation of Self in Everyday Life.2023The Presentation of Self in Everyday Life 1984The Managed Heart: Commercialization of Human Feeling 1912The Principles of Scientific Management.1993The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster 1985The Managed Heart: Commercialization of Human Feeling 2012The Managed Heart 1999The experience economy: work is theatre & every business a stage

Cited by

2015Critical characteristics for the implementation of mass-customized services

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2006A history of research in service operations: What's the big idea ?article · 7 shared references 2006The emergence of service operations management as an academic disciplinearticle · 7 shared references 2005Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMVarticle · 7 shared references 2018Operating without operations: how is technology changing the role of the firm?article · 7 shared references 1991A conceptual model of the impact of advertising on service employeesarticle · 7 shared references 2012Process design principles in service firms: Universal or context dependent? A literature review and new research directionsarticle · 7 shared references

Details

Year2010

Typechapter

Published2010-11-08

VenueSpringer series in advanced manufacturing

ISSN-L1860-5168

Languageen

Citations18

Files0 public / 0

ShelfService and Product Innovation

Identifiers

doi10.1007/978-1-84996-489-0_3

openalex_workW1547644886

Links

Imported from OpenAlex (CC0) — nothing here is generated.