SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Service Customization Through Dramaturgy
16 references·1 citing·32 second hop
Service Customization Through Dramaturgy (2010)Service Customization Through DramaturgyThe Presentation of Self in Everyday Life (2023)The Presentation of Self in E…Welcome to the experience economy (2019)Welcome to the experience eco…The Managed Heart (2012)The Managed HeartMass customization: Literature review and research directions (2001)Mass customization: Literatur…Making Sense of the Organization (2000)Making Sense of the Organizat…The experience economy: work is theatre & every business a stage (1999)The experience economy: work …The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster (1993)The Collapse of Sensemaking i…Principles of Scientific Management (1993)Principles of Scientific Mana…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…The Adoption of Radical and Incremental Innovations: An Empirical Analysis (1986)The Adoption of Radical and I…The Managed Heart: Commercialization of Human Feeling (1985)The Managed Heart: Commercial…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Designing services that deliver (1984)Designing services that deliv…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…The Presentation of Self in Everyday Life. (1956)The Presentation of Self in E…The Principles of Scientific Management. (1912)The Principles of Scientific …Critical characteristics for the implementation of mass-customized services (2015)Critical characteristics for …PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Framing Processes and Social Movements: An Overview and Assessment (2000)Users of the world, unite! The challenges and opportunities of Social Media (2009)Being and Nothingness (2022)The Savage Mind. (1967)Actual Minds, Possible Worlds. (1986)Organizations: Rational, Natural, and Open Systems (1988)The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin-off companies (2002)Organizing and the Process of Sensemaking (2005)Theory Building From Cases: Opportunities And Challenges (2007)HIERARCHIES, JOBS, BODIES: (1990)Emotional Labor in Service Roles: The Influence of Identity (1993)Rethinking authenticity in tourism experience (1999)Evolving to a New Dominant Logic for Marketing (2003)Co-creation experiences: The next practice in value creation (2004)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)ORGANIZATIONAL RESTRUCTURING AND MIDDLE MANAGER SENSEMAKING. (2004)Relational Leadership Theory: Exploring the social processes of leadership and organizing (2006)Navigating Paradox as a Mechanism of Change and Innovation in Hybrid Organizations (2012)Toward a theory of task motivation and incentives (1968)Identification in Organizations: An Examination of Four Fundamental Questions (2008)Algorithms at Work: The New Contested Terrain of Control (2019)Doing Gender (1987)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)Customer experience management: toward implementing an evolving marketing concept (2015)FOUCAULT, POWER/KNOWLEDGE, AND ITS RELEVANCE FOR HUMAN RESOURCE MANAGEMENT (1993)Emotional transmission in the classroom: Exploring the relationship between teacher and student enjoyment. (2009)Generative AI at Work (2023)Social Identity Theory and the Organization (1989)Emotional Intelligence (1990)
this work references cited by second hop

References

  • 1956The Presentation of Self in Everyday Life.25,991 cited
  • 2023The Presentation of Self in Everyday Life17,564 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1912The Principles of Scientific Management.5,254 cited
  • 1993The Collapse of Sensemaking in Organizations: The Mann Gulch Disaster4,985 cited
  • 1985The Managed Heart: Commercialization of Human Feeling3,352 cited
  • 2012The Managed Heart3,197 cited
  • 1999The experience economy: work is theatre & every business a stage2,681 cited
  • 2000Making Sense of the Organization2,578 cited
  • 2019Welcome to the experience economy2,562 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 1986The Adoption of Radical and Incremental Innovations: An Empirical Analysis2,468 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1993Principles of Scientific Management1,589 cited
  • 2001Mass customization: Literature review and research directions1,311 cited
  • 1984Designing services that deliver1,272 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Cited by

  • 2015Critical characteristics for the implementation of mass-customized services12 cited