Effect of smartphone aesthetic design on users' emotional reaction

Parul Nanda · Jeff Bos · Kem‐Laurin Kramer · Catharine Hay · Jennifer Ignacz

69 citations0/0 files storedThe TQM Journal

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Color perception and design Usability and User Interface Design Innovative Human-Technology Interaction

Abstract

Purpose This paper discusses the impact of aesthetic design of smartphones on users' emotional reactions and preferences towards the product. To this end, the paper presents a study that explores emotional reaction of males to varying aesthetic design of the BlackBerry and empirically evaluates their preferences for the BlackBerry in different colours and overlay patterns. The paper then presents the statistical results of the study in an innovative graphical representation. Design/methodology/approach A quantitative and qualitative research design was used, including three types of data‐collection instruments (direct observations, rating scales, and interviews) to investigate if males have a stronger positive emotional reaction for visually treated BlackBerry Pearl devices over the original treatment (piano black) of the BlackBerry Pearl. A one‐way analysis of variance (ANOVA) was carried out with an independent within subjects variable “Pattern” with ten different levels (i.e. ten different visual treatments). Findings The study indicates that varying the aesthetic design of the BlackBerry Pearl has an impact on emotional reaction of males. However, it was found that males in this population sample prefer the original, piano black treatment of the BlackBerry Pearl over the visually treated versions of the smartphone. Participants reported significantly higher scores for the original treatment of the smartphone, piano black (mean=5.5) than for other visual treatments such as skittles (mean=2.8). Originality/value The paper gives an insight the mobile phone industry and the effect that phones have had on people, who see them as a fashion accessory, as well as a communicating tool.

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References

1990Flow: the psychology of optimal experience 2002Emotional branding: the new paradigm for connecting brands to people 2006Mobile Communication and Society 2006Brand Sense: How to Build Powerful Brands Through Touch, Taste, Smell, Sight and Sound 2005Brand Sense: Build Powerful Brands through Touch, Taste, Smell, Sight, and Sound 2002Funology 2003Incorporating user satisfaction into the look-and-feel of mobile phone design

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