The effects of e-government on trust and confidence in government

Caroline J. Tolbert · Karen Mossberger

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E-Government and Public Services Public Policy and Administration Research Smart Cities and Technologies

Abstract

Arguments that e-government may improve citizen trust in government have not been sufficiently tested. We are interested in exploring the potential for e-government to influence citizen attitudes about government, across various population groups, including those with limited technology access and skill. This paper surveys literature relevant to e-government and its effect on civic trust, and summarizes our previous research on citizen attitudes on e-government. We propose further research using an Internet-based experiment that will expose a random sample of respondents to government web sites that are chosen to represent best practices for different types of sites. Surveys administered before and after exposure to the sites will measure any significant changes in attitudes about government in general, as well as perceptions of e-government. Oversampling of low-income and minority respondents will allow us to explore any differential impact across demographic groups.

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References

2000Bowling alone: the collapse and revival of American community 2006Why People Obey the Law 1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector 1993Mobilization, participation, and democracy in America 1975A Re-assessment of the Concept of Political Support 2002Digital divide: civic engagement, information poverty, and the Internet worldwide 2000Political Trust and Trustworthiness 2002The Evolution of E‐Government among Municipalities: Rhetoric or Reality?

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