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A Critical review of consumer satisfaction · Study

ReportA Critical review of consumer satisfaction

Youjae Yi1989

Report1989

A Critical review of consumer satisfaction

1,522 citations·0/0 files stored·Deep Blue (University of Michigan)

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Consumer Behavior and Market Dynamics

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http://deepblue.lib.umich.edu/bitstream/2027.42/36290/2/b1412322.0001.001.pdf

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2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1 2004Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria 2006The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance 1998Customer loyalty and complex services 1996An empirical examination of a model of perceived service quality and satisfaction 2000Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis 1998The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges

Details

Year1989

Typereport

Published1989-01-01

VenueDeep Blue (University of Michigan)

Languageen

Citations1,522

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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openalex_workW1549078745

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