Managing the Total Quality Transformation

Abstract

This unparalleled guide is based upon a successful quality plan developed under the guiding hand of quality prime mover Joseph M. Juran. Reviewed and approved by the American Society for Quality Control, it is modeled on a quality process created under the auspices of the first American Company to win the coveted Deming Prize. Replete with charts, examples, models, and summary checklists that help clarify major points and offer guidance every step of the way, it shows you: - How to prepare for total quality commitment - How to create a customer-focused corporate culture - How to initiate and sustain companywide involvement - How to enhance decision making - How to develop and manage quality teams

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 177 citations exist upstream.