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Libraries Act on Their LibQUAL+ Findings: From Data to Action
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Libraries Act on Their LibQUAL+ Findings: From Data to Action (2004)Libraries Act on Their LibQUAL+ Findings:…Library Performance Assessment of Service Quality through LibQUAL: The Case of Maharshi Dayanand University ( MDU), Rohtak (India) (2019)Library Performance Assessmen…Delivering and Assessing Music Reference Services (2012)Delivering and Assessing Musi…Information Literacy: 21st Century Library Research Methods for African Studies (2011)Information Literacy: 21st Ce…Diagnosing university students' zone of tolerance from university library services (2010)Diagnosing university student…Measuring the quality of service: a case of Chancellor College Library, University of Malawi (2009)Measuring the quality of serv…Assess, Improve, and Share: Using LibQUAL+TM to Provide a Quick and Easy Assessment for Accreditors, Administrators, and Users (2009)Assess, Improve, and Share: U…Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics (2008)Service quality in academic l…How you can evaluate the integrity of your library service quality assessment data (2008)How you can evaluate the inte…Drilling the LibQUAL+® data for strategic planning (2008)Drilling the LibQUAL+® data f…User library service expectations in health science vs. other settings: a LibQUAL+® Study (2007)User library service expectat…Student Services in the 21st Century: Evolution and Innovation in Discovering Student Needs, Teaching Information Literacy, and Designing Library, 2.0-Based Student Services (2007)Student Services in the 21st …Program Assessment in Academic Libraries: An Introduction for Assessment Practitioners (2007)Program Assessment in Academi…On-Premises Library versus Google-like Information Gateway Usage Patterns: A LibQUAL+® Study (2007)On-Premises Library versus Go…STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY (2006)STABILITY OF LIBRARY SERVICE …Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness (2006)Questioning LibQUAL+: Critiqu…The impact of an accelerated improvement workshop on ordering and receiving (2005)The impact of an accelerated …Coefficient Alpha and the Internal Structure of Tests (1951)Review of Psychometric theory (2nd ed.). (1979)Exploratory and confirmatory factor analysis: Understanding concepts and applications. (2004)Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan (2013)Development and validation of a modified LibQUAL scale in health sciences libraries: application of Structural Equation Modeling (2023)Delivering quality service: balancing customer perceptions and expectations (1990)Psychometric Properties of Scores from the Web-Based LibQUAL+ Study of Perceptions of Library Service Quality (2001)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Examining the measurement and structural invariance of LibQUAL+® across user groups (2013)How far are the public university libraries in Bangladesh meeting students' expectations? – An analysis of service quality through LibQUAL+ core items (2020)When library cares: mining insights from LibQUAL+ to determine university students’ priorities (2024)On Great Service: A Framework for Action (1997)Perceptions of libraries and information resources (2005)Equating scores on “Lite” and long library user survey forms (2009)Students who are non-users of their academic library: A scoping review (2021)The Human Problems of an Industrial Civilization (1934)Changing the concept and measure of service quality in academic libraries (1996)Scientific Management, Comprising Shop Management: The Principles of Scientific Management Testimony before the Special House Committee (2008)Lean thinking in lean times for education (2021)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Educational Research: Competencies for Analysis and Application (1995)Student Perceptions and Expectations of Library Services Quality and User Satisfaction at Walters State Community College. (2009)An analysis of library customer loyalty (2013)Use of ServQUAL in the Evaluation of Service Quality of Academic Libraries in Developing Countries (2014)SERVQUAL revisited: a critical review of service quality (1996)Service quality perspectives and satisfaction in private banking (2000)Determinants of customer‐perceived service quality: a confirmatory factor analysis approach (2002)New challenges for the quality of librarian services delivery in Portugal (2012)Avaliação da qualidade da biblioteca universitária a partir da percepção de seus clientes: a metodologia LibQUAL+® e suas perspectivas de aplicação no Brasil (2013)An Assessment of Information Control: Understanding Library Service Quality from Users’ Perspectives (2022)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Applying GRA and QFD to Improve Library Service Quality (2011)Alternative Strategies for Promoting Information Literacy (2005)Elements of active learning in the online tutorials of ARL members (2005)Surveying Graduate and Professional Students' Perspectives on Library Services, Facilities and Collections at the University of Illinois at Urbana-Champaign: Does Subject Discipline Continue to Influence Library Use? (2006)The Representation of Law Student Information Literacy Definitions in Legal Research Textbooks: A Comparative Content Analysis (2012)Information Seeking Behavior of Legal Researcher Towards Use of Electronic Legal Resource: A Study (2013)Information Literacy Programmes at the Academic Level in the Field of Law (2023)Evaluating Library Instruction in Academic Libraries: (1995)Information Literacy Competency Standards for Higher Education (2000)Information Literacy 1973-2002: A Selected Literature Review (2002)Following the Evidence: Approaches to Assessment in Academic Libraries (2011)Making Online Instruction Count: Statistical Reporting of Web-Based Library Instruction Activities (2012)Information Transfer in Articles About Libraries and Student Success (2019)
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  • 2007User library service expectations in health science vs. other settings: a LibQUAL+® Study30 cited
  • 2010Diagnosing university students' zone of tolerance from university library services30 cited
  • 2005The impact of an accelerated improvement workshop on ordering and receiving22 cited
  • 2007Program Assessment in Academic Libraries: An Introduction for Assessment Practitioners20 cited
  • 2008How you can evaluate the integrity of your library service quality assessment data18 cited
  • 2006STABILITY OF LIBRARY SERVICE QUALITY BENCHMARKING NORMS ACROSS TIME AND COHORTS: A LibQUAL+ TM STUDY16 cited
  • 2007Student Services in the 21st Century: Evolution and Innovation in Discovering Student Needs, Teaching Information Literacy, and Designing Library, 2.0-Based Student Services16 cited
  • 2008Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics15 cited
  • 2007On-Premises Library versus Google-like Information Gateway Usage Patterns: A LibQUAL+® Study14 cited
  • 2006Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness11 cited
  • 2012Delivering and Assessing Music Reference Services9 cited
  • 2009Measuring the quality of service: a case of Chancellor College Library, University of Malawi8 cited
  • 2008Drilling the LibQUAL+® data for strategic planning

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8 cited
  • 2019Library Performance Assessment of Service Quality through LibQUAL: The Case of Maharshi Dayanand University ( MDU), Rohtak (India)6 cited
  • 2009Assess, Improve, and Share: Using LibQUAL+TM to Provide a Quick and Easy Assessment for Accreditors, Administrators, and Users1 cited
  • 2011Information Literacy: 21st Century Library Research Methods for African Studies1 cited