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A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction · Study

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ArticleA Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction

Jie Lu B2003

Article2003

A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction

63 citations·0/0 files stored·Information Systems Frontiers

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty E-commerce and Technology Innovations

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References

1988The Measurement of End-User Computing Satisfaction 2000Exploring the factors associated with Web site success in the context of electronic commerce 1989Some Cautions on the Measurement of User Information Satisfaction*1997Factors Affecting the Adoption of an Internet-Based Sales Presence for Small Businesses 1998The right mind-set for managing information technology.1998Information Systems Success Measurement 2001A conceptual model for interactive buyer–supplier relationship in electronic commerce 1998Business Use of The World Wide Web: A Report on Further Investigations

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2021Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry 2005Effects of Electronic Customer Relationship Management on Customer Satisfaction: A Temporal Model 2008Towards an integrated measurement of IS project performance: The project performance scorecard 2019Online service qualities in the multistage process and patients’ compliments: A transaction cycle perspective 2004

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Year2003

Typearticle

Published2003-09-01

VenueInformation Systems Frontiers

ISSN-L1387-3326

Languageen

Citations63

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1023/a:1025645210350

openalex_workW1550179843

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Gaining Competitive Advantages through a Functionality Grid for Website Evaluation

2015ECOMMERCE WEBSITE VALUE MODEL FOR SMES

2009Modelling electronic customer relationship management success: functional and temporal considerations

2008Effects of two national environmental factors on e-commerce functionality adoption: a cross-country case study of a global bank