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A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction
10 references·13 citing·50 second hop
A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction (2003)A Model for Evaluating E-Commerce Based o…Evaluating the benefits of electronic marketplaces (2001)Evaluating the benefits of el…An Assessment for Internet-Based Electronic Commerce Development in Businesses of New Zealand (2001)An Assessment for Internet-Ba…A conceptual model for interactive buyer–supplier relationship in electronic commerce (2001)A conceptual model for intera…Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…The right mind-set for managing information technology. (1998)The right mind-set for managi…Information Systems Success Measurement (1998)Information Systems Success M…Business Use of The World Wide Web: A Report on Further Investigations (1998)Business Use of The World Wid…Factors Affecting the Adoption of an Internet-Based Sales Presence for Small Businesses (1997)Factors Affecting the Adoptio…Some Cautions on the Measurement of User Information Satisfaction* (1989)Some Cautions on the Measurem…The Measurement of End-User Computing Satisfaction (1988)The Measurement of End-User C…Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry (2021)Electronic customer relations…Digital Transformation of Local Government: A Case Study from Greece (2020)Digital Transformation of Loc…Online service qualities in the multistage process and patients’ compliments: A transaction cycle perspective (2019)Online service qualities in t…Quantitative, Value-Driven Risk Analysis of e-Services (2018)Quantitative, Value-Driven Ri…ECOMMERCE WEBSITE VALUE MODEL FOR SMES (2015)ECOMMERCE WEBSITE VALUE MODEL…Innovation and e-commerce in clusters of small firms: The case of a regional e-marketplace (2014)Innovation and e-commerce in …Measuring the Performance of eCommerce Websites– An Owner ’s Perspective (2011)Measuring the Performance of …Modelling electronic customer relationship management success: functional and temporal considerations (2009)Modelling electronic customer…Towards an integrated measurement of IS project performance: The project performance scorecard (2008)Towards an integrated measure…Effects of two national environmental factors on e-commerce functionality adoption: a cross-country case study of a global bank (2008)Effects of two national envir…Modeling of User Acceptance of Consumer E-Commerce Website (2005)Modeling of User Acceptance o…Effects of Electronic Customer Relationship Management on Customer Satisfaction: A Temporal Model (2005)Effects of Electronic Custome…Gaining Competitive Advantages through a Functionality Grid for Website Evaluation (2004)Gaining Competitive Advantage…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)The measurement of user information satisfaction (1983)Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The Behavioral Consequences of Service Quality (1996)Enticing online consumers: an extended technology acceptance perspective (2002)Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Case Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)The balanced scorecard : measures that drive performance (1992)Relationship between the interactive use of control systems and the project performance: The moderating effect of uncertainty and equivocality (2016)The Importance of Soft Skills (2019)The impact of entrepreneurship orientation on project performance: A machine learning approach (2020)A Conceptual Framework for the Design of Organizational Control Mechanisms (1979)Survey Research Methodology in Management Information Systems: An Assessment (1993)Perceived Service Quality and User Satisfaction with the Information Services Function (1994)Development and validation of an artificial intelligence anxiety scale: an initial application in predicting motivated learning behavior (2019)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. 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References

  • 1988The Measurement of End-User Computing Satisfaction2,448 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 1989Some Cautions on the Measurement of User Information Satisfaction*348 cited
  • 1997Factors Affecting the Adoption of an Internet-Based Sales Presence for Small Businesses194 cited
  • 1998The right mind-set for managing information technology.155 cited
  • 1998Information Systems Success Measurement120 cited
  • 2001A conceptual model for interactive buyer–supplier relationship in electronic commerce87 cited
  • 1998Business Use of The World Wide Web: A Report on Further Investigations68 cited
  • 2001An Assessment for Internet-Based Electronic Commerce Development in Businesses of New Zealand19 cited
  • 2001Evaluating the benefits of electronic marketplaces5 cited

Cited by

  • 2021Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry98 cited
  • 2005Effects of Electronic Customer Relationship Management on Customer Satisfaction: A Temporal Model88 cited
  • 2008Towards an integrated measurement of IS project performance: The project performance scorecard80 cited
  • 2020Digital Transformation of Local Government: A Case Study from Greece

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58 cited
  • 2019Online service qualities in the multistage process and patients’ compliments: A transaction cycle perspective53 cited
  • 2004Gaining Competitive Advantages through a Functionality Grid for Website Evaluation48 cited
  • 2015ECOMMERCE WEBSITE VALUE MODEL FOR SMES30 cited
  • 2009Modelling electronic customer relationship management success: functional and temporal considerations25 cited
  • 2008Effects of two national environmental factors on e-commerce functionality adoption: a cross-country case study of a global bank12 cited
  • 2011Measuring the Performance of eCommerce Websites– An Owner ’s Perspective11 cited
  • 2014Innovation and e-commerce in clusters of small firms: The case of a regional e-marketplace9 cited
  • 2005Modeling of User Acceptance of Consumer E-Commerce Website7 cited
  • 2018Quantitative, Value-Driven Risk Analysis of e-Services6 cited