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Effects of outcome, process and shopping enjoyment on online consumer behaviour · Study

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ArticleEffects of outcome, process and shopping enjoyment on online consumer behaviour

Shun Cai2006

Article2006

Effects of outcome, process and shopping enjoyment on online consumer behaviour

Shun Cai · Yunjie Calvin Xu

151 citations·0/0 files stored·Electronic Commerce Research and Applications

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Technology Adoption and User Behaviour

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1994The Commitment-Trust Theory of Relationship Marketing 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1985Competitive Advantage: Creating and Sustaining Superior Performance 1992Information Systems Success: The Quest for the Dependent Variable 1985Competitive advantage, creating and sustaining superior performance

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Details

Year2006

Typearticle

Published2006-06-13

VenueElectronic Commerce Research and Applications

ISSN-L1567-4223

Languageen

Citations151

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.elerap.2006.04.004

openalex_workW2063944372

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2012Examining the antecedents of e-loyalty intention in an online reservation environment