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Effects of outcome, process and shopping enjoyment on online consumer behaviour
16 references·16 citing·40 second hopsampled
Effects of outcome, process and shopping enjoyment on online consumer behaviour (2006)Effects of outcome, process and shopping …Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)Extrinsic and Intrinsic Motiv…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation (1991)Development of an Instrument …User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…Competitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…How product design affects repurchase intention, eWOM, and museum visit intention: museum mystery boxes in China (2023)How product design affects re…Exploring the factors influencing consumer engagement behavior regarding short-form video advertising: A big data perspective (2022)Exploring the factors influen…What drives the sales of paid knowledge products? A two-phase approach (2020)What drives the sales of paid…What drives customers’ post-purchase price search intention in the context of online price matching guarantees (2019)What drives customers’ post-p…Impact of Hedonic Motivation on Consumer Satisfaction Towards Online Shopping: Evidence from Malaysia (2019)Impact of Hedonic Motivation …Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality (2019)Boosting Customer E-Loyalty: …Analysing complaint intentions in online shopping: the antecedents of justice and technology use and the mediator of customer satisfaction (2013)Analysing complaint intention…Adventure versus gratification: emotional shopping in online auctions (2013)Adventure versus gratificatio…Examining the antecedents of e-loyalty intention in an online reservation environment (2012)Examining the antecedents of …Cue consistency and page value perception: Implications for web-based catalog design (2012)Cue consistency and page valu…Critical review of the e-loyalty literature: a purchase-centred framework (2012)Critical review of the e-loya…Working for one penny: Understanding why people would like to participate in online tasks with low payment (2011)Working for one penny: Unders…Relationship Between Customer Satisfaction and Loyalty on the Internet (2010)Relationship Between Customer…Determinants of online shopping: Examination of an early‐stage online market (2009)Determinants of online shoppi…The classification and strategic management of services in e-commerce: Development of service taxonomy based on customer perception (2008)The classification and strate…A flow-based model of web site intentions when users customize products in business-to-consumer electronic commerce (2008)A flow-based model of web sit…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)A Coefficient of Agreement for Nominal Scales (1960)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Understanding Information Technology Usage: A Test of Competing Models (1995)Diffusion of Innovations 1 (2019)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Design Science in Information Systems Research1 (2004)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Value creation in E‐business (2001)Authentic leadership development: Getting to the root of positive forms of leadership (2005)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation9,145 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 16,231 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations

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5,848 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
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    • 2008A flow-based model of web site intentions when users customize products in business-to-consumer electronic commerce66 cited
    • 2020What drives the sales of paid knowledge products? A two-phase approach64 cited
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    • 2013Adventure versus gratification: emotional shopping in online auctions55 cited
    • 2008The classification and strategic management of services in e-commerce: Development of service taxonomy based on customer perception52 cited
    • 2009Determinants of online shopping: Examination of an early‐stage online market43 cited
    • 2013Analysing complaint intentions in online shopping: the antecedents of justice and technology use and the mediator of customer satisfaction43 cited
    • 2019Impact of Hedonic Motivation on Consumer Satisfaction Towards Online Shopping: Evidence from Malaysia41 cited
    • 2011Working for one penny: Understanding why people would like to participate in online tasks with low payment40 cited
    • 2023How product design affects repurchase intention, eWOM, and museum visit intention: museum mystery boxes in China38 cited
    • 2019What drives customers’ post-purchase price search intention in the context of online price matching guarantees35 cited