References

• 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
• 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
• 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
• 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1985From Intentions to Actions: A Theory of Planned Behavior19,049 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1995Understanding Information Technology Usage: A Test of Competing Models8,810 cited
• 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
• 2008Technology Acceptance Model 3 and a Research Agenda on Interventions8,138 cited
• 2000Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model6,658 cited
• 1991Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior4,215 cited
• 2004E-S-QUAL