Towards an Understanding of Knowledge Management Systems - UTAUT Revisited

Isabelle Bourdon · Ollet-Haudebert Sandrine

16 citations0/0 files storedJournal of the Association for Information Systems

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Knowledge Management and Sharing Technology Adoption and User Behaviour Information Systems Theories and Implementation

Abstract

User acceptance is one of the key fundamentals for the development of knowledge management systems (KMS). We propose a model of the factors that influence the contribution to KMS repositories in organizations. We use both qualitative and quantitative methodologies to validate a revised unified theory of acceptance and use of technology (UTAUT). We describe a theoretical framework that incorporates the specific facilitating conditions for knowledge management to enhance our understanding of KMS in France. An on line survey conducted with 200 potential contributors showed that performance expectancy and social influence have a significant impact on intentions. Moreover, facilitating conditions such as organizing structure, available time, time allocated, and incentives directly influenced contribution to the KMS. We found no significant effect for socio-demographic variables.

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1991The theory of planned behavior 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 1998Working knowledge: how organizations manage what they know 2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2

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2021The role of quality perceptions and perceived ubiquity in adoption intention of mobile knowledge management systems (MKMS) in semiconductor industry 2022What motivates people to continuously engage in online task-oriented check-ins? The role of perceived social presence

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