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Application of the european customer satisfaction index to postal services. Structural equation models versus partial least squars
16 references·2 citing·34 second hop
Application of the european customer satisfaction index to postal services. Structural equation models versus partial least squars (2002)Application of the european customer sati…A First Course in Structural Equation Modeling (2012)A First Course in Structural …Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …A Scaled Difference Chi-Square Test Statistic for Moment Structure Analysis (2001)A Scaled Difference Chi-Squar…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Testing Structural Equation Models. (1995)Testing Structural Equation M…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Corrections to test statistics and standard errors in covariance structure analysis. (1994)Corrections to test statistic…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Model modifications in covariance structure analysis: The problem of capitalization on chance. (1992)Model modifications in covari…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Zero defections: quality comes to services. (1990)Zero defections: quality come…A comparison of some methodologies for the factor analysis of non‐normal Likert variables (1985)A comparison of some methodol…Asymptotically distribution‐free methods for the analysis of covariance structures (1984)Asymptotically distribution‐f…A General Structural Equation Model with Dichotomous, Ordered Categorical, and Continuous Latent Variable Indicators (1984)A General Structural Equation…The Theory of Buyer Behavior (1971)The Theory of Buyer BehaviorDevelopment and testing of an assessment model for social enterprises (2016)Development and testing of an…An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design (2010)An integrated framework based…Statistical Theories of Mental Test Scores (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Prospect Theory: An Analysis of Decision under Risk (1979)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Quality, satisfaction and behavioral intentions (2000)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)Structural Equations with Latent Variables (1989)Testing Structural Equation Models. (1994)The Positive and Negative Affect Schedule (PANAS): Construct validity, measurement properties and normative data in a large non‐clinical sample (2004)The short‐form version of the Depression Anxiety Stress Scales (DASS‐21): Construct validity and normative data in a large non‐clinical sample (2005)Construction and factorial validation of a short form of the Self‐Compassion Scale (2010)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)lavaan : An R Package for Structural Equation Modeling (2012)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)
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References

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  • 1990Zero defections: quality comes to services.5,373 cited
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  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
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  • 1992

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Model modifications in covariance structure analysis: The problem of capitalization on chance.
1,642 cited
  • 2012A First Course in Structural Equation Modeling1,612 cited
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    • 2010An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design29 cited
    • 2016Development and testing of an assessment model for social enterprises7 cited