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Perception of library service quality, satisfaction and frequency of use of library resources
6 references·10 citing·43 second hop
Perception of library service quality, satisfaction and frequency of use of library resources (2015)Perception of library service quality, sa…Customer satisfaction and the strategic role of university libraries (2010)Customer satisfaction and the…So which score on the LibQual+™ tells me if library users are satisfied? (2005)So which score on the LibQual…Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure? (2005)Concurrent Validity of LibQUA…Satisfaction Formation Processes in Library Users: Understanding Multisource Effects (2004)Satisfaction Formation Proces…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Psychometric integrity of the LibQUAL+® dimensions in university library in Assam, India: a confirmatory factor analysis using lavaan (2025)Psychometric integrity of the…When library cares: mining insights from LibQUAL+ to determine university students’ priorities (2024)When library cares: mining in…Reference service user’ satisfaction at the Animal Husbandry Faculty Library, Universitas Padjadjaran (2022)Reference service user’ satis…User Perceptions of Library Service Quality in Private Universities in Tanzania: A Case of University of Iringa (2021)User Perceptions of Library S…Unveiling the research pattern and trends in library service quality studies: A meta-narrative review (2021)Unveiling the research patter…Assessment of Customer Service Provision for Enhanced User Satisfaction in Academic Libraries: A Case Study of St Paul’s University Library, Kiambu County, Kenya (2021)Assessment of Customer Servic…Relationship between Users’ Past Experience and Cognitive Factors that Influence Information Seeking: A Case Study of Graduate Students in Nairobi, Kenya (2020)Relationship between Users’ P…Gender and cognitive factors influencing information seeking of graduate students at Kenyatta University Library (2020)Gender and cognitive factors …Library usage by university accounting students: a comparison of contact and open distance learning institution in South Africa (2019)Library usage by university a…LibQual+® as a predictor of library success: Extracting new meaning through structured equation modeling (2019)LibQual+® as a predictor of l…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Advances in Social Science Methodology (1994)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Exploratory and confirmatory factor analysis: Understanding concepts and applications. (2004)Library Users’ Service Desires: A LibQUAL+ Study (2007)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Strategy safari: a guided tour through the wilds of strategic management (1999)Service Management and Marketing (2011)A Fuzzy Linguistic Extended LibQUAL+ Model to Assess Service Quality in Academic Libraries (2015)Study Spaces and Environments: Recognizing the Needs of Students in Africa (2015)Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Servıce Qualıty of Unıversıty Lıbrary: A Survey Amongst Students At Osmangazı Unıversıty and Anadolu Unıversıty (2007)Understanding the Expectations of Pakistani Libraries Users: A LibQUAL Study (2012)Analysis of the factors affecting the quality of service in public libraries in Korea (2014)Competing paradigms in qualitative research. (1994)Research Methods in Education (2007)Status of Library Spaces and Facilities in University Libraries in Kenya (2023)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The theory of planned behavior (1991)Developing a model to identify the antecedents and consequences of user satisfaction with digital libraries (2020)“There’s a Sense of Pride”: The Multilingual Children's Library as Perezhivanie (2025)Information systems effectiveness: A user satisfaction approach (1996)EVALUATING USERS’ SATISFACTION ON ACADEMIC LIBRARY PERFORMANCE (2009)From digital libraries to digital preservation research: the importance of users and context (2010)The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation (2021)The Indicators of Library Service Quality and Satisfaction among Students of Nigerian Higher Education Institutions. A Principal Component Analysis Approach. (2022)Academic library resources and research support services to English teachers in higher education institutions (2023)Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement (2009)The ontology, origin, and impact of divisive public sector rules: A meta‐narrative review of the red tape and administrative burden literatures (2022)A Meta-Analysis of Studies on Quality Assessment of Public Libraries Using the LibQUAL Model (2024)Modeling Web-based library service quality (2012)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2005Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure?73 cited
  • 2005So which score on the LibQual+™ tells me if library users are satisfied?58 cited
  • 2004Satisfaction Formation Processes in Library Users: Understanding Multisource Effects50 cited
  • 2010Customer satisfaction and the strategic role of university libraries25 cited

Cited by

  • 2021Unveiling the research pattern and trends in library service quality studies: A meta-narrative review15 cited
  • 2019Library usage by university accounting students: a comparison of contact and open distance learning institution in South Africa13 cited
  • 2019LibQual+® as a predictor of library success: Extracting new meaning through structured equation modeling12 cited
  • 2021Assessment of Customer Service Provision for Enhanced User Satisfaction in Academic Libraries: A Case Study of St Paul’s University Library, Kiambu County, Kenya11 cited
  • 2024When library cares: mining insights from LibQUAL+ to determine university students’ priorities9 cited
  • 2020Gender and cognitive factors influencing information seeking of graduate students at Kenyatta University Library9 cited
  • 2022Reference service user’ satisfaction at the Animal Husbandry Faculty Library, Universitas Padjadjaran

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3 cited
  • 2021User Perceptions of Library Service Quality in Private Universities in Tanzania: A Case of University of Iringa2 cited
  • 2025Psychometric integrity of the LibQUAL+® dimensions in university library in Assam, India: a confirmatory factor analysis using lavaan1 cited
  • 2020Relationship between Users’ Past Experience and Cognitive Factors that Influence Information Seeking: A Case Study of Graduate Students in Nairobi, Kenya1 cited