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Approximation and Analysis of a Queueing System with Flexible and Specialized Servers
9 references·1 citing·42 second hop
Approximation and Analysis of a Queueing System with Flexible and Specialized Servers (2000)Approximation and Analysis of a Queueing …The Efficiency-Quality Trade-Off of Cross-Trained Workers (2000)The Efficiency-Quality Trade-…The Bilingual Server System: A Queueing Model Featuring Fully And Partially Qualified Servers (1993)The Bilingual Server System: …Matrix-geometric solutions in stochastic models (1985)Matrix-geometric solutions in…A Queueing System with General-Use and Limited-Use Servers (1985)A Queueing System with Genera…Methods in Traffic Calculations (1984)Methods in Traffic Calculatio…Matrix-Geometric Solutions to Stochastic Models (1984)Matrix-Geometric Solutions to…Approximating a Point Process by a Renewal Process, I: Two Basic Methods (1982)Approximating a Point Process…Queueing Systems. Volume 1: Theory (1975)Queueing Systems. Volume 1: T…The Interrupted Poisson Process As An Overflow Process (1973)The Interrupted Poisson Proce…An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers (2008)An extended queueing control …Staffing a Multiskilled Workforce with Varying Levels of Productivity: An Analysis of Cross‐training Policies* (1998)Optimal design and control of queues (2005)Staffing Multiskill Call Centers via Linear Programming and Simulation (2008)Theory, Volume 1, Queueing Systems (1975)Stochastic Processes in Queueing Theory (1976)Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Multiproduct Queueing Networks with Deterministic Routing: Decomposition Approach and the Notion of Interference (1988)Planning Queueing Simulations (1989)APPROXIMATIONS FOR THE GI/G/m QUEUE (1993)Introduction to Queueing Theory. (1982)On the continued Erlang loss function (1986)Introduction to queueing theory (1990)Overflow analysis and cross-trained servers (2003)Approximating multi-skill blocking systems by HyperExponential Decomposition (2005)Traffic Delays at Toll Booths (1954)Markov chains with applications in queueing theory, which have a matrix-geometric invariant probability vector (1978)Partitioning Customers into Service Groups (1999)Workforce cross-training decisions in field service systems with two job types (2003)Pooling strategies for call center agent cross-training (2009)THE LEARNING CURVE: HISTORICAL REVIEW AND COMPREHENSIVE SURVEY (1979)Fundamentals of queueing theory (2nd ed.). (1985)A Review and an Integration of Research on Job Burnout (1993)Managing Learning and Turnover in Employee Staffing (2002)An integrated nurse staffing and scheduling analysis for longer-term nursing staff allocation problems (2012)Applications of learning curves in production and operations management: A systematic literature review (2018)Applied Probability and Queues (1987)Applied Probability and Queues (2003)The Use of Eigenvalues for Finding Equilibrium Probabilities of Certain Markovian Two-Dimensional Queueing Problems (2003)Value‐Based Routing and Preference‐Based Routing in Customer Contact Centers (2007)THE N-NETWORK MODEL WITH UPGRADES (2010)Stochastic theory of a fluid model of producers and consumers coupled by a buffer (1988)Inventory Control in a Fluctuating Demand Environment (1993)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)Queueing Models for Computer Communications System Analysis (1977)Queueing Networks: A Survey of Their Random Processes (1985)The BMAP/G/1 queue: A tutorial (2005)A Markov Modulated Characterization of Packetized Voice and Data Traffic and Related Statistical Multiplexer Performance (1986)Queueing-blocking system with two arrival streams and guard channels (1988)Queueing theory in manufacturing systems analysis and design: A classification of models for production and transfer lines (1996)Models for analysis of packet voice communications systems (1986)Risk theory in a Markovian environment (1989)Russian and American put options under exponential phase-type Lévy models (2003)
this work references cited by second hop

References

  • 1975Queueing Systems. Volume 1: Theory1,964 cited
  • 1984Matrix-Geometric Solutions to Stochastic Models1,706 cited
  • 1985Matrix-geometric solutions in stochastic models871 cited
  • 1982Approximating a Point Process by a Renewal Process, I: Two Basic Methods544 cited
  • 1973The Interrupted Poisson Process As An Overflow Process252 cited
  • 2000The Efficiency-Quality Trade-Off of Cross-Trained Workers141 cited
  • 1984Methods in Traffic Calculations91 cited
  • 1985A Queueing System with General-Use and Limited-Use Servers71 cited
  • 1993The Bilingual Server System: A Queueing Model Featuring Fully And Partially Qualified Servers31 cited

Cited by

  • 2008An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers18 cited

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