Inhibitors and Enablers to Internet Banking in Oman - A Comparison with Banks in Australia

Abstract

To fully benefit from moving to new national economies an up-to-date banking industry is important, but Omani banks continue to conduct most of their banking transactions using traditional methods. This paper reports on research to investigate inhibitors and enablers of Internet banking in Oman, comparing this to the situation in Australia. Data was collected from interviews with bank managers in each country, based on a consideration of each bank manager’s perceptions of four factors that might affect their decisions to adopt, or not adopt Internet technologies: Relative Advantage, Organisational Performance, Customer/ Organisational Relationship and Ease of Use. It is hoped that the results will be useful in seeing why Omani banks have been slow to adopt Internet technology and to encourage them to make the change.

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