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Exploring the Hospitality Industry
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Exploring the Hospitality Industry (2010)Exploring the Hospitality IndustryTransformative hospitality services: A conceptualization and development of organizational dimensions (2021)Transformative hospitality se…Expectations and satisfaction of hospitality students with employment in hospitality industry (2020)Expectations and satisfaction…Predictors and Outcomes of Perceived Image of Restaurant Innovativeness in Fine-Dining Restaurants (2014)Predictors and Outcomes of Pe…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)On the Evaluation of Structural Equation Models (1988)First-Class in-Flight Services and Advertising Effectiveness: Antecedents of Customer-Centric Innovativeness and Brand Loyalty in the United States (US) Airline Industry (2015)How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants (2023)Impact of firm/customer innovativeness and identification on customer value co-creation, happiness and satisfaction (2024)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Mechanisms linking employee affective delivery and customer behavioral intentions. (2002)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)Entrepreneurship in Tourism Education (2022)Qualitative research and evaluation methods (1980)Dynamic capabilities: what are they? (2000)Constructing grounded theory : a practical guide through qualitative analysis (2006)Transformative service research: a conceptual framework based on consumer's perspective (2021)Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter? (2022)A systematic literature review on transformative practices and well-being outcomes in healthcare service (2024)
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  • 2014Predictors and Outcomes of Perceived Image of Restaurant Innovativeness in Fine-Dining Restaurants65 cited
  • 2021Transformative hospitality services: A conceptualization and development of organizational dimensions43 cited
  • 2020Expectations and satisfaction of hospitality students with employment in hospitality industry1 cited

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