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Technology Readiness in the E-Insurance Industry: An Exploratory Investigation and Development of an Agent Technology E-Consumption Model
16 references·16 citing·44 second hopsampled
Technology Readiness in the E-Insurance Industry: An Exploratory Investigation and Development of an Agent Technology E-Consumption Model (2002)Technology Readiness in the E-Insurance I…Exchange and Power in Social Life (2017)Exchange and Power in Social …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Technology Readiness Index (Tri) (2000)Technology Readiness Index (T…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…LISREL 7 : a guide to the program and applications (1989)LISREL 7 : a guide to the pro…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Latent variable models: An introduction to factor, path, and structural analysis (1987)Latent variable models: An in…A new scale for the measurement of interpersonal trust1 (1967)A new scale for the measureme…Agencement of onlife and phygital: smart tech–enabled value co-creation practices (2024)Agencement of onlife and phyg…The moderating effect of technology optimism (2018)The moderating effect of tech…System 1 and System 2 cognition in the decision to adopt and use a new technology (2018)System 1 and System 2 cogniti…Roles of self-monitoring, fashion involvement and technology readiness in an individual’s propensity to use mobile shopping (2017)Roles of self-monitoring, fas…Investigating linkage between customer value and technology adoption behaviour: A study of banking sector in India (2017)Investigating linkage between…Assessing personal disposition of individuals towards technology adoption (2016)Assessing personal dispositio…Lecturers and Students Technology Readiness in implementing Services Delivery of Academic Information System in Higher Education Institution: A Case Study (2015)Lecturers and Students Techno…An empirical investigation of Technology Readiness among medical staff based in Greek hospitals (2013)An empirical investigation of…Refinement of the technology readiness index scale (2012)Refinement of the technology …Electronic Customer Relationship Management Performance: Its Impact on Loyalty from Customers’ Perspectives (2011)Electronic Customer Relations…Customer experience in online financial services (2011)Customer experience in online…Adding clicks to bricks: A study of the consequences on customer loyalty in a service context (2011)Adding clicks to bricks: A st…Fatores do índice de prontidão à tecnologia (TRI) como elementos diferenciadores entre usuários e não usuários de internet banking e como antecedentes do modelo de aceitação de tecnologia (TAM) (2008)Fatores do índice de prontidã…Exploring the technology readiness of nursing and medical students at a Canadian University (2008)Exploring the technology read…From the Web to the Wireless Web: Technology Readiness and Usability (2005)From the Web to the Wireless …Clicks vs. bricks: internet-facilitated relationships in financial services (2004)Clicks vs. bricks: internet-f…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Nebraska Symposium on Motivation, 1961 (1963)The Approval Motive: Studies in Evaluative Dependence (1965)Adult attachment, working models, and relationship quality in dating couples. 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(1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)The structure of negative emotional states: Comparison of the Depression Anxiety Stress Scales (DASS) with the Beck Depression and Anxiety Inventories (1995)Principles and practice in reporting structural equation analyses. (2002)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1989LISREL 7 : a guide to the program and applications3,777 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1967A new scale for the measurement of interpersonal trust13,501 cited
  • 2000Technology Readiness Index (Tri)3,320 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 1987Latent variable models: An introduction to factor, path, and structural analysis2,114 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2000E-satisfaction: an initial examination

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2,007 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
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    • 2024Agencement of onlife and phygital: smart tech–enabled value co-creation practices68 cited
    • 2011Adding clicks to bricks: A study of the consequences on customer loyalty in a service context55 cited
    • 2018System 1 and System 2 cognition in the decision to adopt and use a new technology44 cited
    • 2005From the Web to the Wireless Web: Technology Readiness and Usability43 cited
    • 2011Customer experience in online financial services42 cited
    • 2013An empirical investigation of Technology Readiness among medical staff based in Greek hospitals40 cited
    • 2017Roles of self-monitoring, fashion involvement and technology readiness in an individual’s propensity to use mobile shopping35 cited
    • 2011Electronic Customer Relationship Management Performance: Its Impact on Loyalty from Customers’ Perspectives35 cited
    • 2017Investigating linkage between customer value and technology adoption behaviour: A study of banking sector in India33 cited
    • 2008Fatores do índice de prontidão à tecnologia (TRI) como elementos diferenciadores entre usuários e não usuários de internet banking e como antecedentes do modelo de aceitação de tecnologia (TAM)32 cited
    • 2004Clicks vs. bricks: internet-facilitated relationships in financial services29 cited
    • 2016Assessing personal disposition of individuals towards technology adoption27 cited
    • 2015Lecturers and Students Technology Readiness in implementing Services Delivery of Academic Information System in Higher Education Institution: A Case Study27 cited
    • 2018The moderating effect of technology optimism26 cited