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Valuing transit service quality improvements: Considering comfort and convenience in transport project evaluation.
16 references·14 citing·47 second hop
Valuing transit service quality improvements: Considering comfort and convenience in transport project evaluation. (2010)Valuing transit service quality improveme…On the Measurement and Valuation of Travel Time Variability Due to Incidents on Freeways (2011)On the Measurement and Valuat…A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…Valuing Transit Service Quality Improvements (2008)Valuing Transit Service Quali…The effect of transportation policies on energy consumption and greenhouse gas emission from urban passenger transportation (2008)The effect of transportation …Improving bus service quality and information in Winchester (2007)Improving bus service quality…Bus Transport: Economics, Policy and Planning (2007)Bus Transport: Economics, Pol…The use of travel time by rail passengers in Great Britain (2006)The use of travel time by rai…Psychological Effects of and Design Preferences for Real-Time Information Displays (2006)Psychological Effects of and …Direct versus indirect models for the effects of unreliability (2006)Direct versus indirect models…Transit Price Elasticities and Cross - Elasticities (2004)Transit Price Elasticities an…Public transport values of time (2004)Public transport values of ti…Towards a general microeconomic model for the operation of public transport (2003)Towards a general microeconom…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…Evaluating the Urban Commute Experience: A Time Perception Approach (2003)Evaluating the Urban Commute …Definition and measurement of quality of service for local public transport management (1993)Definition and measurement of…Performance evaluation for bus transit (1985)Performance evaluation for bu…A composite index for the evaluation of sustainability in Latin American public transport systems (2023)A composite index for the eva…Tackling single-occupancy vehicles to reduce carbon emissions: Actionable model of drivers’ implementation intention to try public buses (2020)Tackling single-occupancy veh…Assessment of the transit ridership prediction errors using AVL/APC data (2019)Assessment of the transit rid…The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter (2017)The Online Waiting Experience…Monetizing Reliability to Evaluate the Impact of Transportation Alternatives (2017)Monetizing Reliability to Eva…Vehicle value of travel time savings: Evidence from a group-based modelling approach (2016)Vehicle value of travel time …Are Malaysians eager to use their cars less? Forecasting mode choice behaviors under new policies (2016)Are Malaysians eager to use t…Valuing Convenience in Public Transport (2014)Valuing Convenience in Public…Estimating Cost of Road Traffic Injuries in Iran Using Willingness to Pay (WTP) Method (2014)Estimating Cost of Road Traff…Integrating BRT with Rickshaws in Developing Cities: A Case Study on Dhaka City, Bangladesh (2013)Integrating BRT with Rickshaw…Incorporating Intrahousehold Interactions into a Tour-Based Model of Public Transport Use in Car-Negotiating Households (2013)Incorporating Intrahousehold …Substitution or Complementarity (2012)Substitution or Complementari…TCRP H-37 CHARACTERISTICS OF PREMIUM TRANSIT SERVICES THAT AFFECT MODE CHOICE: SUMMARY OF PHASE 1 (2011)TCRP H-37 CHARACTERISTICS OF …Passengers' valuations of universal design measures in public transport (2011)Passengers' valuations of uni…Transit capacity and quality of service manual (2003)Concepts of Price Elasticities of Transport Demand and Recent Empirical Estimates: An Interpretative Survey (2005)The demand for public transport: The effects of fares, quality of service, income and car ownership (2006)Linking modal choice to motility: A comprehensive review (2013)The effect of transport policies on car use: Evidence from Latin American cities (2013)How derived is the demand for travel? Some conceptual and measurement considerations (2001)The tourist gaze (2002)A Human Perspective on the Daily Commute: Costs, Benefits and Trade‐offs (2008)Passenger Mobilities: Affective Atmospheres and the Sociality of Public Transport (2010)Activity-based models of travel demand: promises, progress and prospects (2013)Cost-Benefit Analysis (2020)Valuing time and reliability: assessing the evidence from road pricing demonstrations (2005)Crowding and public transport: A review of willingness to pay evidence and its relevance in project appraisal (2011)Happiness and travel mode switching: Findings from a Swiss public transportation experiment (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)Drivers of customer satisfaction with public transport services (2015)The valuation of reliability for personal travel (2001)Travel time variability: A review of theoretical and empirical issues (2002)The demand for public transport: a practical guide (2004)Experimental design influences on stated choice outputs: An empirical study in air travel choice (2010)Models of bus boarding and alighting dynamics (2014)Travel time reliability in transportation networks: A review of methodological developments (2022)Reliability and Validity Assessment (1979)Fuzzy multicriteria analysis for performance evaluation of bus companies (2000)A DEA approach for evaluating the efficiency and effectiveness of urban transit systems (2003)Efficiency and effectiveness in railway performance using a multi-activity network DEA model (2007)Reliability and Validity Assessment (2011)A First Course in Factor Analysis (2013)OPTIMIZATION AND SCALE ECONOMIES IN URBAN BUS TRANSPORTATION (1971)Multiple period optimization of bus transit systems (1991)Comparing operator and users costs of light rail, heavy rail and bus rapid transit over a radial public transport network (2010)Multimodal pricing and optimal design of urban public transport: The interplay between traffic congestion and bus crowding (2014)Design of limited-stop bus service with capacity constraint and stochastic travel time (2015)Travel and the Built Environment: A Synthesis (2001)How habits interfere with norm-directed behaviour: A normative decision-making model for travel mode choice (2004)Obesity relationships with community design, physical activity, and time spent in cars (2004)Challenges and opportunities in developing urban modal shift (2014)Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi (2014)Exploring the relationship between urbanization, energy consumption, and CO 2 emissions in different provinces of China (2015)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Modelling user perception of bus transit quality (2010)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)Valuation of travel time (2012)Value of travel time reliability: A review of current evidence (2012)
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References

  • 2004Public transport values of time626 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2004Transit Price Elasticities and Cross - Elasticities369 cited
  • 2006The use of travel time by rail passengers in Great Britain324 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 2008Valuing Transit Service Quality Improvements264 cited
  • 1985Performance evaluation for bus transit230 cited
  • 2008The effect of transportation policies on energy consumption and greenhouse gas emission from urban passenger transportation197 cited
  • 2003Towards a general microeconomic model for the operation of public transport179 cited
  • 2006Direct versus indirect models for the effects of unreliability155 cited
  • 2003Evaluating the Urban Commute Experience: A Time Perception Approach97 cited
  • 2006Psychological Effects of and Design Preferences for Real-Time Information Displays87 cited
  • 2007Improving bus service quality and information in Winchester81 cited
  • 2007Bus Transport: Economics, Policy and Planning76 cited
  • 2011On the Measurement and Valuation of Travel Time Variability Due to Incidents on Freeways

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65 cited
  • 1993Definition and measurement of quality of service for local public transport management58 cited
  • Cited by

    • 2014Estimating Cost of Road Traffic Injuries in Iran Using Willingness to Pay (WTP) Method82 cited
    • 2014Valuing Convenience in Public Transport36 cited
    • 2017The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter34 cited
    • 2011Passengers' valuations of universal design measures in public transport28 cited
    • 2023A composite index for the evaluation of sustainability in Latin American public transport systems24 cited
    • 2013Incorporating Intrahousehold Interactions into a Tour-Based Model of Public Transport Use in Car-Negotiating Households21 cited
    • 2016Are Malaysians eager to use their cars less? Forecasting mode choice behaviors under new policies17 cited
    • 2020Tackling single-occupancy vehicles to reduce carbon emissions: Actionable model of drivers’ implementation intention to try public buses15 cited
    • 2019Assessment of the transit ridership prediction errors using AVL/APC data14 cited
    • 2016Vehicle value of travel time savings: Evidence from a group-based modelling approach13 cited
    • 2011TCRP H-37 CHARACTERISTICS OF PREMIUM TRANSIT SERVICES THAT AFFECT MODE CHOICE: SUMMARY OF PHASE 18 cited
    • 2017Monetizing Reliability to Evaluate the Impact of Transportation Alternatives8 cited
    • 2012Substitution or Complementarity7 cited
    • 2013Integrating BRT with Rickshaws in Developing Cities: A Case Study on Dhaka City, Bangladesh5 cited