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Modelling user perception of bus transit quality · Study

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ArticleModelling user perception of bus transit quality

Luigi dell’Olio2010

Article2010

Modelling user perception of bus transit quality

Luigi dell’Olio · Ángel Ibeas · Patricia Cecín

340 citations·0/0 files stored·Transport Policy

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Transportation Planning and Optimization Transportation and Mobility Innovations Urban Transport Systems Analysis

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References

2003Service quality––developing a service quality index in the provision of commercial bus contracts

Cited by

2016Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit 2015Drivers of customer satisfaction with public transport services 2018Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service 2018Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory 2012A classification tree approach to identify key factors of transit service quality 2014Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors 2013Modelling user perception of bus transit quality considering user and service heterogeneity 2017SERVQUAL analysis of public bus transport services in Kumasi metropolis, Ghana: Core user perspectives

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2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of viewarticle · 1 shared reference 2014Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approachesarticle · 1 shared reference 2016Travel satisfaction with public transport: Determinants, user classes, regional disparities and their evolutionarticle · 1 shared reference 2015Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squaresarticle · 1 shared reference 2008A Stated Preference Experiment for Measuring Service Quality in Public Transportarticle · 1 shared reference 2009A New Customer Satisfaction Index for Evaluating Transit Service Qualityarticle · 1 shared reference

Details

Year2010

Typearticle

Published2010-05-08

VenueTransport Policy

ISSN-L0967-070X

Languageen

Citations340

Files0 public / 0

ShelfTransportation Planning and Optimization

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doi10.1016/j.tranpol.2010.04.006

openalex_workW1980490682

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