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Special Section: Toward a Theory of Business Process Change Management · Study

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ArticleSpecial Section: Toward a Theory of Business Process Change Management

William J. Kettinger1995

Article1995

Special Section: Toward a Theory of Business Process Change Management

William J. Kettinger · Varun Grover

277 citations·0/0 files stored·Journal of Management Information Systems

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Business Process Modeling and Analysis Organizational Change and Leadership Organizational Management and Change

Abstract

(1995). Special Section: Toward a Theory of Business Process Change Management. Journal of Management Information Systems: Vol. 12, No. 1, pp. 9-30.

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References

1991Exploration and Exploitation in Organizational Learning 1985A Conceptual Model of Service Quality and Its Implications for Future Research 1955A BEHAVIORAL MODEL OF RATIONAL CHOICE 1987The Economic Institutions of Capitalism 1998The Knowledge-Creating Company 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2011External Control of Organizations: Resource Dependence Perspective 1989Agency Theory: An Assessment and Review

Cited by

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Details

Year1995

Typearticle

Published1995-06-01

VenueJournal of Management Information Systems

ISSN-L0742-1222

Languageen

Citations277

Files0 public / 0

ShelfBusiness Process Modeling and Analysis

Identifiers

doi10.1080/07421222.1995.11518068

openalex_workW1560403024

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2015The effect of organizational culture on implementing and sustaining lean processes

2009Implementing it Service Management: A Case Study Focussing on Critical Success Factors