SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer Behavior: Consumer Behavior and Beyond
0 references·16 citing·56 second hopsampled
Customer Behavior: Consumer Behavior and Beyond (1998)Customer Behavior: Consumer Behavior and …Selling to Millennials with online reviews (2011)Selling to Millennials with o…Predictors of Relationship Quality and Loyalty in the Chain Restaurant Industry (2010)Predictors of Relationship Qu…Investigating the effects of service quality dimensions and expertise on loyalty (2009)Investigating the effects of …The paradox of customer education (2007)The paradox of customer educa…The evolving concept of retail attractiveness: What makes retail agglomerations attractive when customers shop at them? (2007)The evolving concept of retai…Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung (2005)Der Zusammenhang zwischen Kun…Customer Relationship Management: A Comparative Analysis of Family and Nonfamily Business Practices* (2005)Customer Relationship Managem…Can we predict customer lifetime value? (2005)Can we predict customer lifet…What makes mavens tick? Exploring the motives of market mavens’ initiation of information diffusion (2004)What makes mavens tick? Explo…Strengthening outcomes of retailer–consumer relationships (2003)Strengthening outcomes of ret…The relationships among quality, value, satisfaction and behavioral intention in health care provider choice (2002)The relationships among quali…Stimulus‐Organism‐Response Reconsidered: An Evolutionary Step in Modeling (Consumer) Behavior (2002)Stimulus‐Organism‐Response Re…Evolving Relationship Marketing into a Discipline (2002)Evolving Relationship Marketi…Customer Relationship Management: Emerging Practice, Process, and Discipline (2002)Customer Relationship Managem…Holy cow!Wait ’til next year! A closer look at the brand loyalty of Chicago Cubs baseball fans (2001)Holy cow!Wait ’til next year!…Revisiting Marketing's Lawlike Generalizations (1999)Revisiting Marketing's Lawlik…Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Does experience matter? (2010)Relational selling: Past, present and future (2017)How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust (2020)Advances in Consumer Research (2025)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Comparative fit indexes in structural models. (1990)A Consumer Perspective of E-Service Quality (2005)Satisfaction with mobile services in Canada: An empirical investigation (2006)The moderating effect of customer perceived value on online shopping behaviour (2011)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Shopping well-being at the mall: Construct, antecedents, and consequences (2011)Principles and Practice of Structural Equation Modeling (2012)Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis (2018)Retail forecasting: Research and practice (2019)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)The feeling of what happens: body and emotion in the making of consciousness (2000)Empirical investigation of Facebook discontinues usage intentions based on SOR paradigm (2017)Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response (2017)The impact of online brand community characteristics on customer engagement: An application of Stimulus-Organism-Response paradigm (2017)A Theory of Cognitive Dissonance (1957)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Relationship Value in Business Markets: The Construct and Its Dimensions (2005)What Keeps the E-Banking Customer Loyal? A Multigroup Analysis of the Moderating Role of Consumer Characteristics on E-Loyalty in the Financial Service Industry. (2006)Branding co-creation with members of online brand communities (2016)A Theory of Cognitive Dissonance (2017)Review of Psychometric theory (2nd ed.). (1979)Mail and Telephone Surveys: The Total Design Method. (1982)Brand Community (2001)The Determinants of Email Receivers’ Disseminating Behaviors on the Internet (2007)From Online Motivations to Ad Clicks and to Behavioral Intentions: An Empirical Study of Consumer Response to Social Media Advertising (2016)eWOM through social networking sites and impact on purchase intention and brand image in Iran (2018)The effects of trust and interdependence on relationship commitment: A trans-Atlantic study (1996)A Communication-Based Marketing Model for Managing Relationships (1998)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)The chain from customer satisfaction via word-of-mouth referrals to new customer acquisition (2007)Probability Models for Customer-Base Analysis (2009)Can we get from liking to buying? Behavioral differences in hedonic and utilitarian Facebook usage (2013)On the Evaluation of Structural Equation Models (1988)Does perceived restaurant food healthiness matter? Its influence on value, satisfaction and revisit intentions in restaurant operations in South Korea (2012)Experiential Value, Relationship Quality, and Customer Loyalty in Full-Service Restaurants: The Moderating Role of Gender (2012)Impact of Restaurant Experience on Brand Image and Customer Loyalty: Moderating Role of Dining Motivation (2012)The balanced scorecard : measures that drive performance (1992)Customer relationship management research (1992‐2002) (2005)Trust‐based commitment: multidimensional consumer‐brand relationships (2005)Customer relationship management: Finding value drivers (2006)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Interfirm Cooperation and Customer Orientation (2003)Influences on the perceived risk of purchasing online (2004)Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece (2010)Diffusion of Innovations 1 (2019)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

No references inside the corpus for this window.

Cited by

  • 2002Stimulus‐Organism‐Response Reconsidered: An Evolutionary Step in Modeling (Consumer) Behavior1,128 cited
  • 2002Customer Relationship Management: Emerging Practice, Process, and Discipline682 cited
  • 2002The relationships among quality, value, satisfaction and behavioral intention in health care provider choice544 cited
  • 2003Strengthening outcomes of retailer–consumer relationships317 cited
  • 2002Evolving Relationship Marketing into a Discipline302 cited
  • 2010Predictors of Relationship Quality and Loyalty in the Chain Restaurant Industry288 cited
  • 1999Revisiting Marketing's Lawlike Generalizations285 cited
  • 2007The evolving concept of retail attractiveness: What makes retail agglomerations attractive when customers shop at them?281 cited
  • 2004What makes mavens tick? Exploring the motives of market mavens’ initiation of information diffusion261 cited
  • 2005Can we predict customer lifetime value?248 cited
  • 2005Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindung216 cited
  • 2009Investigating the effects of service quality dimensions and expertise on loyalty206 cited
  • 2005Customer Relationship Management: A Comparative Analysis of Family and Nonfamily Business Practices*198 cited
  • 2011

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Selling to Millennials with online reviews
183 cited
  • 2007The paradox of customer education179 cited
  • 2001Holy cow!Wait ’til next year! A closer look at the brand loyalty of Chicago Cubs baseball fans168 cited