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Total quality beyond North America

16 references·16 citing·37 second hopsampled

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References

1982Out of the Crisis7,278 cited
1952Quality-Control Handbook.2,849 cited
1995Total quality management as competitive advantage: A review and empirical study2,640 cited
1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
1985What is total quality control the japanese way1,816 cited
1996Identification of the Critical Factors of TQM*1,023 cited
1983Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses911 cited
1997Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards842 cited
2002Quality management re‐visited: a reflective review and agenda for future research720 cited
1999EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE?633 cited
1992Juran on Quality by Design: The New Steps for Planning Quality into Goods and Services609 cited
2008An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model604 cited
2003The relationship between TQM practices, quality performance, and innovation performance584 cited
1985What Is Total Quality Control570 cited

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2001

Firm characteristics, total quality management, and financial performance

564 cited

2000The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation534 cited

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