Buying Business ServicesPieter Pauwels2003-12-01articleInternational Journal of Service Industry Management51 citationsclosedNo readable copy stored yet — this record is metadata only.Outsourcing and Supply Chain ManagementCustomer Service Quality and LoyaltyService and Product InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 51 citations exist upstream.Cited by2014Value-based sales process adaptation in business relationships2013Controlling outsourced service delivery: managing service quality in business service triads2014Devising hybrid solutions: an exploratory framework2018Purchasing and supply management in an industrial marketing perspective