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Benchmarking leagility in mass services
16 references·1 citing·39 second hop
Benchmarking leagility in mass services (2009)Benchmarking leagility in mass servicesCase Study: A Strategic Research Methodology (2008)Case Study: A Strategic Resea…Humanitarian aid: an agile supply chain? (2006)Humanitarian aid: an agile su…Disentangling leanness and agility: An empirical investigation (2006)Disentangling leanness and ag…Supply chain management integration and implementation: a literature review (2005)Supply chain management integ…Understanding and Managing the Services Supply Chain (2004)Understanding and Managing th…Case Study Research (2004)Case Study ResearchMeasuring agile capabilities in the supply chain (2001)Measuring agile capabilities …Supply chain migration from lean and functional to agile and customised (2000)Supply chain migration from l…Lean, agile or leagile? Matching your supply chain to the marketplace (2000)Lean, agile or leagile? Match…Leagility: Integrating the lean and agile manufacturing paradigms in the total supply chain (1999)Leagility: Integrating the le…What is the Right Supply Chain for Your Product (1997)What is the Right Supply Chai…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Towards a Classification of Service Processes (1992)Towards a Classification of S…The machine that changed the world (1992)The machine that changed the …How can service businesses survive and prosper? (1986)How can service businesses su…Case Study Research: Design and Methods (1984)Case Study Research: Design a…A fuzzy embedded leagility assessment module in supply chain (2016)A fuzzy embedded leagility as…The fifth discipline, the art and practice of the learning organization (1991)The Bullwhip Effect In Supply Chains 1 (1997)Issues in Supply Chain Management (2000)Conducting content‐analysis based literature reviews in supply chain management (2012)Making connections: a review of supply chain management and sustainability literature (2012)Putting sustainability into supply chain management (2014)Handbook of Qualitative Research (1994)Qualitative research method-interviewing and observation (2014)Social media metrics and analytics in marketing – S3M: A mapping literature review (2017)Operationalising AI ethics: barriers, enablers and next steps (2021)Toyota production system: beyond large-scale production (1998)Understanding the concept of supply chain resilience (2009)Viable supply chain model: integrating agility, resilience and sustainability perspectives—lessons from and thinking beyond the COVID-19 pandemic (2020)Logistics and Supply Chain Management (2021)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Customer satisfaction with services: putting perceived value into the equation (2000)Service loyalty (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Integrating the Supply Chain (1989)Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)The impact of supply chain management practices on competitive advantage and organizational performance (2004)Towards a theory of supply chain management: the constructs and measurements (2004)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Arcs of integration: an international study of supply chain strategies (2001)Perspectives in supply chain risk management (2006)A framework of sustainable supply chain management: moving toward new theory (2008)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)Case study research: design and methods (2011)Social media and human need satisfaction: Implications for social media marketing (2015)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)A study on the effects of social media marketing activities on brand equity and customer response in the airline industry (2017)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)Dynamic capabilities and strategic management (1997)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)
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  • 1984Case Study Research: Design and Methods81,948 cited
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  • 1992Towards a Classification of Service Processes524 cited
  • 2006

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Humanitarian aid: an agile supply chain?
508 cited

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  • 2016A fuzzy embedded leagility assessment module in supply chain21 cited