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A Virtual Understanding: The Reference Interview and Question Negotiation in the Digital Age.
1 references·8 citing·32 second hop
A Virtual Understanding: The Reference Interview and Question Negotiation in the Digital Age. (2000)A Virtual Understanding: The Reference In…Interviewing Techniques for Remote Reference: Electronic Versus Traditional Environments (1995)Interviewing Techniques for R…Effectiveness of Asynchronous Reference Services for Distance Learning Students Within Florida's Community College System (2007)Effectiveness of Asynchronous…The Reference Interview Revisited: Librarian-patron Interaction in the Virtual Environment (2005)The Reference Interview Revis…Guidelines for e-reference library services for distance learners and other remote users. (2004)Guidelines for e-reference li…Approaches to teaching through digital reference (2004)Approaches to teaching throug…Using virtual reference transcripts for staff training (2003)Using virtual reference trans…Mediated Online Searching and Digital Reference (2002)Mediated Online Searching and…Education for Digital Reference Services (2002)Education for Digital Referen…From Magicians to Teachers (2001)From Magicians to TeachersInternet: the ultimate reference tool? (1997)Making sense of professional work: Metaphors for reference and information service (2016)Introduction to reference work (1969)Development and Testing of a Reference Transaction Assessment Instrument (1987)Reference and Information Services: An Introduction (1992)Effective training for chat reference personnel: An exploratory study (2009)A Model of the Reference and Information Service Process (2011)Student-Staffed Virtual Reference Services: How to Meet the Training Challenge (2018)Developing a Model of the Library Search Process: Cognitive and Affective Aspects. (1988)Creating desire: bringing the library client and the librarian together (2007)Faith and Learning in the Reference Interview (2009)Competências conversacionais do bibliotecário na comunicação via chat em serviço de referência digital de biblioteca universitária (2013)Question-Negotiation and Information Seeking in Libraries (2015)Self-Efficacy: The Exercise of Control (1999)Teaching at the Desk: Toward a Reference Pedagogy (2002)Alternative Strategies for Promoting Information Literacy (2005)Cyberspace or Face-to-Face (2008)CHAT for chat: Mediated learning in online chat virtual reference service (2016)Improving Reference Performance: Results of a Statewide Survey. (1985)Unobtrusive Testing and Library Reference Services (1987)Library services to distant students: An equity issue (1997)Instruction through virtual reference: mapping the ACRL framework (2020)Evolution or Entropy? Changing Reference/User Culture and the Future of Reference Librarians (2000)When Disaster Strikes: The Fall and Rise of a Library. (2000)Applying Information Competency to Digital Reference (2001)Information Ecologies (1999)The story of libraries: from the invention of writing to the computer age (2010)The Chronicle of Higher Education (1977)Chronicle of Higher Education (1998)Knowledge Management (2005)Reflections on Archival User Studies (2015)Library consultations and a global pandemic: An analysis of consultation difficulty during COVID-19 across multiple factors (2020)
this work references cited by second hop

References

  • 1995Interviewing Techniques for Remote Reference: Electronic Versus Traditional Environments32 cited

Cited by

  • 2004Approaches to teaching through digital reference41 cited
  • 2003Using virtual reference transcripts for staff training23 cited
  • 2001From Magicians to Teachers12 cited
  • 2005The Reference Interview Revisited: Librarian-patron Interaction in the Virtual Environment9 cited
  • 2002Education for Digital Reference Services8 cited
  • 2007Effectiveness of Asynchronous Reference Services for Distance Learning Students Within Florida's Community College System7 cited
  • 2004Guidelines for e-reference library services for distance learners and other remote users.6 cited
  • 2002Mediated Online Searching and Digital Reference4 cited

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