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Customer Perception, Customer Satisfaction, and Customer Loyalty Within Chinese Securities Business
16 references·8 citing·32 second hop
Customer Perception, Customer Satisfaction, and Customer Loyalty Within Chinese Securities Business (2007)Customer Perception, Customer Satisfactio…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Testing Structural Equation Models. (1995)Testing Structural Equation M…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Testing Structural Equation Models. (1994)Testing Structural Equation M…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Unveiling the Impact of AI-Driven Personalization on Customer Loyalty in Online Shopping: The Moderating Effects of Privacy Concerns (2025)Unveiling the Impact of AI-Dr…The influence of service quality on customer satisfaction and customer behavioral intentions by moderating role of switching barriers in satellite pay TV market (2018)The influence of service qual…An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey (2018)An integrative approach to re…Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA) (2015)Intelligent customer complain…Towards an integrated model of customer service skills and customer loyalty (2011)Towards an integrated model o…An empirical model of customer loyalty in the Jordanian Mobile Telecommunications Market (2011)An empirical model of custome…Dimensions of Relationship Marketing in Business-to-Business Financial Services (2010)Dimensions of Relationship Ma…Bank Customer Churn Prediction Based on Support Vector Machine: Taking a Commercial Bank's VIP Customer Churn as the Example (2008)Bank Customer Churn Predictio…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. 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(1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)
this work references cited by second hop

References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1994Testing Structural Equation Models.14,120 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1995Testing Structural Equation Models.8,211 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Zero defections: quality comes to services.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

5,373 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
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    • 2025Unveiling the Impact of AI-Driven Personalization on Customer Loyalty in Online Shopping: The Moderating Effects of Privacy Concerns29 cited
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