Business Ethics: A Global and Managerial Perspective

Abstract

Business ethics a global framework actual experiences: Goldenberg Company - Kenyan gold and diamond exporter Tylenol tampering sears' auto repair General Motors vs Volkswagen AG - proprietary information Las Vegas review-journal - sexual discrimination types of issues: bribery, coercion, deception, theft, unfair discrimination what's ahead the importance of ethics in business the macro perspective: effects of unethical behaviour from macro level the micro perspective - ethics and trust: trust in supplier relations trust in customer relations trust in employee relations the importance of society's perception: Johnson and Johnson's Tylenol revisited Intel's Pentium chip bug Beech-Nut nutrition corporation's apple juice Manville corporation's asbestos business summary moral standards integrative social contracts theory: hypernorms macro social contract micro social contracts consequentialism principles: egoism, utilitarianism some difficulties non consequentialism principles: rights principles justice principles distributive justice retributive justice compensatory justice summary the empirical evidence personal traits: personal values stage of moral development demographics organizational traits: stakeholders organizational climate differential association role-set configuration ethical climates organizational goals policy culture ethnic differences ethnic similarities decision processes: management problems different solutions what we have learned: support for ethics in business enhancing ethical behaviour ethics and decision making personal traits: values types of values personal values moderators ego strength field dependence locus of control stage of moral development moral approbation organizational traits: organizational culture ethical organizational climate differential association role set configuration organizational goals policy reward structure stakeholders decision processes: management problem decision alternatives decision dimensions economic issues political issues technological issues social issues ethical issues two-stage decision process minimum performance level total benefit test making moral decisions - organizational culture: high-performing cultures promote ethical behaviour ethics tools: decision support model overriding factors decision dimensions. (Part contents).

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