Talent management: An empirical study of selected South African hotel groups

Pieter Alexander Grobler · Johanna Catharina Diedericks

45 citations0/0 files storedUnisa Institutional Repository (University of South Africa)

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Human Resource and Talent Management Management and Organizational Practices Employer Branding and e-HRM

Abstract

This article sheds light on the use of talent-management practices in some of the major hotel groups in South Africa.Growing numbers of organisations globally as well as in South Africa are embracing the concept of talent management, as it has a major impact on the company's competitive advantage.Results reported in the 2008 Travel & Tourism Competitive Report issued by the World Economic Forum (WEF 2008) indicate that as far as the Human Resources dimension of companies in this industry in South Africa is concerned, they fare fairly poorly.As this industry is people intensive, a closer investigation of this aspect was necessary.The research was undertaken in a subcomponent of the tourist accommodation industry, namely hotels.A cluster of 14 hotel groups, representing 33 995 hotel rooms (approximately 77% of all the hotel rooms in South Africa) participated in the survey.Despite the negative finding of the WEF, the results indicate that the hotel groups to a large extent apply the principles underlying talent management within their companies.However, some problem areas do exist, and recommendations are made in this regard.

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1992The balanced scorecard--measures that drive performance.2015Strategic human resource management 1999A Handbook of Human Resource Management Practice 2001Human resources and the resource based view of the firm 2001The HR Scorecard: Linking People, Strategy, and Performance 2012Competency‐Based Human Resource Management 2008Talent: Making People Your Competitive Advantage 2005The Workforce Scorecard: Managing Human Capital To Execute Strategy

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2014Exploring talent management practices: antecedents and consequences 2018Talent turnover and retention research 2019Talent management research in Africa: towards multilevel model and research agenda 2022Measuring talent management: a proposed construct 2019Talent Management as a Core Source of Innovation and Social Development in Higher Education 2019Implementing Talent Management and Its Effect on Employee Engagement and Organizational Performance

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