Quality Management for Organizational Excellence: Introduction to Total Quality

Abstract

Part I: Philosophy and Concepts 1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence 2. Quality and Global Competitiveness 3. Strategic Management: Planning and Execution for Competitive Advantage 4. Quality Management, Ethics, and Corporate Social Responsibility 5. Partnering and Strategic Alliances 6. Quality Culture: Changing Hearts, Minds, and Attitudes 7. Customer Satisfaction, Retention, and Loyalty 8. Employee Empowerment 9. Leadership and Change 10. Team Building and Teamwork 11. Effective Communication 12. Education and Training 13. Overcoming Politics, Negativity, and Conflict in the Workplace 14. ISO 9000 and Total Quality: the Relationship. ISO 9000: the International Standard for Quality Management Systems Part II: Tools and Techniques. 15. Overview of Total Quality Tools 16. Problem Solving and Decision Making 17. Quality Function Deployment 18. Optimizing and Controlling Processes Through Statistical Process Control 19. Continual Improvement Methods With Six Sigma, Lean, and Lean Six Sigma 20. Benchmarking 21. Just-in-Time Manufacturing 22. Implementing Total Quality Management Index

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