Article1993

Computer Acceptance by Social Workers

Menachem Monnickendam · A. Solomon Eaglstein

27 citations0/0 files storedJournal of Technology in Human Services

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Technology Adoption and User Behaviour Social Work Education and Practice Information Systems Theories and Implementation

Abstract

Summary Much has been said and written concerning the influence of intrinsic personal and professional factors on the use of computers in general and in the social services in particular. For example, much has been made of the negative attitudes of professional personnel towards computer use. Little data however has been forthcoming to demonstrate the accuracy of this viewpoint. Theoretical analyses of the computerization process have mentioned three general issues in overcoming the imputed outcomes of these negative attitudes. An ex post facto study on computer acceptance by social workers, employed in municipal social service agencies (MSSA) in Israel, where a computerized case management system was implemented, was conducted. The impact of (1) intrinsic attitudes towards computer utilization in Human Services; (2) organizational factors; and (3) system design related factors on system acceptance was explored. It was found that readiness to computerize was related mainly to organizational and system design factors and not, contrary to expectations, to intrinsic attitudes of social workers. Implications of these findings on system implementation are discussed.

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References

1974Foundations of Behavioral Research 1988Restoring a Sense of Control During Implementation: How User Involvement Leads to System Acceptance 1987Computerphobia 1986Computer anxiety in management: myth or reality?1982A Review of the Literature on Attitudes Towards Computers and Computerized Instruction.1989Assessing Computer Anxiety 1988Predicting individual differences in performance on computer-administered tests and tasks: Development of the computer aversion scale 1991False Alarm: The Computerization of Eight Social Welfare Organizations.

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2005The Diffusion of Information Technology in the Human Services 2021Australian Social Workers’ Understandings of Technology in Practice 2006Extent and type of worker utilization of an integrated information system in a human services agency 2000California Social Work Education Center 2003Computerization and Job Attitudes in Child Welfare 2007Targeting implementation efforts for maximum satisfaction with new computer systems: Results from four human service agencies

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