Computerization and Job Attitudes in Child Welfare

Abstract

Using the introduction of a computerized case information system to large public welfare agencies as a natural experiment, this study explores child welfare workers' satisfaction with the new system, the impact of the new computers on their attitudes toward their jobs and their agencies, and the manner in which workers' expectations of the new system prior to implementation changed after implementation. While satisfaction with the system was low, changes in attitudes toward the agency were minimal. The expectations of workers about the computers, positive and negative, were exaggerated beyond the reality that ensued after implementation. Implications for administrators are discussed.

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