Towards Operationalization of Tour Guides’ Performance

Nehemiah Kiprutto · Noah Wasilwa Sitati · Helen Ipara · Jacqueline Korir

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Museums and Cultural Heritage Diverse Aspects of Tourism Research Hospitality and Tourism Education

Abstract

Although there is an emergence of new roles of tour guides (TGs), interpretation seems to be their central role. This paper reviews numerous principles and models of interpretation with a goal of establishing a means of measuring tour guides ’ (TG) performance. As such, the paper provides an operational definition of their performance as the ability to stimulate and capture the visitors ’ attention, provide accurate information with great competence and help them evidently internalize learnt concepts by acting.

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References

1957Interpreting Our Heritage 1981The guided tour a sociological approach 2005Cambridge advanced learner's dictionary 1996Using Interpretation to Manage Nature-based Tourism 1999Making Visitors Mindful: Principles for Creating Sustainable Visitor Experiences through Effective Communication 2002Intercultural communication and mediation: A framework for analysing the intercultural competence of Chinese tour guides 2001Tour guides and interpretation.2002The Meaning of Interpretation

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