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The impact of performance measurement in the voluntary sector

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References

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575 cited

Cited by

2018What are the barriers and facilitators for third sector organisations (non-profits) to evaluate their services? A systematic review105 cited
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2014Understanding third sector performance measurement system design: a literature review62 cited
2010Performance management in service operational settings: a selective literature examination48 cited
2025Operations & supply chain management: principles and practice46 cited
2013Impact measurement practice in the UK third sector: a review of emerging evidence44 cited
2017Developing a comprehensive performance measurement system forwaqfinstitutions43 cited
2017How performance measurement influences stakeholders in not-for-profit organizations42 cited
2017Back to Basics37 cited
2013Performance measurement in the Third Sector: the development of a stakeholder-focussed research agenda30 cited
2013Techniques for impact evaluation of performance measurement systems30 cited
2010A case study of impact measurement in a third sector umbrella organisation30 cited
2013Changing Times for Charities: Performance management in a Third Sector Housing Association24 cited
2022Reconciling the social sector with external accountability requirements: Lessons from stewardship theory23 cited
2017A Six Sigma DMAIC Process for Supplier Performance Evaluation using AHP and Kano's Model23 cited
2013Measuring up: examining the potential for voluntary sector performance measurement to improve public service delivery17 cited