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• 2003Application of knowledge management technology in customer relationship management224 cited
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• 1999New Media Competition and Access67 cited
• 1999Toward Digital Intermediation in the Information Society50 cited
• 2002The Netvertising Image: Netvertising Image Communication Model (NICM) and Construct Definition48 cited
• 2004Skills required in developing electronic commerce for small and medium enterprises: case based generalization approach42 cited
• 2000Economic returns to firms from business-to-business electronic commerce initiatives: an empirical examination38 cited
• 2007What Drives Enterprises to Trading Via B2B E-Marketplaces?37 cited
• 2000REAL OPTION MODELS FOR MANAGING MANUFACTURING SYSTEM CHANGES IN THE NEW ECONOMY33 cited
• 1999Dark Continents: A Critique of Internet Metageographies32 cited
• 2003Electronic Commerce in Small to Medium-Sized Enterprises: Frameworks, Issues and Implications30 cited
• 2002B2B E-commerce Services and Developing Countries: Disentangling Myth from Reality.