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Towards Transparent and Efficient Process Assessments for IT Service Management · Study

WorkTowards Transparent and Efficient Process Assessments for IT Service Management

Anup Shrestha2014

Work2014

Towards Transparent and Efficient Process Assessments for IT Service Management

Anup Shrestha · Aileen Cater‐Steel · Mark Toleman · Terry Rout

9 citations·0/0 files stored·Communications in computer and information science

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Information Technology Governance and Strategy Software Engineering Techniques and Practices Business Process Modeling and Analysis

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 2011International Organization for Standardization 2007A Design Science Research Methodology for Information Systems Research 2007The Anatomy of a Design Theory 2006E-mail Survey Response Rates: A Review 1998A Theory of Task/Technology Fit and Group Support Systems Effectiveness1 2006The role of theory and theorising in Design Science research 2006An Assessment of Equivalence Between Online and Mail Surveys in Service Research

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2019Development and evaluation of a software-mediated process assessment method for IT service managementarticle · 9 shared references 2014A Method to Select IT Service Management Processes for Improvementarticle · 7 shared references 2014SOFTWARE-MEDIATED PROCESS ASSESSMENT FOR IT SERVICE CAPABILITY MANAGEMENTarticle · 5 shared references 2013A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvementother · 5 shared references 2016Decision support systems for IT service managementarticle · 4 shared references 2009Outline of a design science research processother · 3 shared references

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Year2014

Typeother

Published2014-01-01

VenueCommunications in computer and information science

ISSN-L1865-0929

Languageen

Citations9

Files0 public / 0

ShelfInformation Technology Governance and Strategy

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doi10.1007/978-3-319-13036-1_15

openalex_workW1567390056

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