Information Sharing During Crisis Management in Hierarchical vs. Network Teams

Abstract

This study examines the differences between hierarchical and network teams in emergency management. A controlled experimental environment was created in which we could study teams that differed in decision rights, availability of information, information sharing, and task division. Thirty‐two teams of either two (network) or three (hierarchy) participants (N=80 in total) received messages about an incident in a tunnel with high‐ranking politicians possibly being present. Based on experimentally induced knowledge, teams had to decide as quickly and as accurately as possible what the likely cause of the incident was: an attack by Al Qaeda, by anti‐globalists, or an accident. The results showed that network teams were overall faster and more accurate in difficult scenarios than hierarchical teams. Network teams also shared more knowledge in the difficult scenarios, compared with the easier scenarios. The advantage of being able to share information that is inherent in network teams is thus contingent upon the type of situation encountered.

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