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English and Cantonese in a bilingual call centre in Hong Kong
16 references·0 citing·33 second hop
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this work references cited by second hop

References

  • 1989Introduction to functional grammar . By M. A. K. Halliday London & Baltimore: Edward Arnold, 1985. Pp. xxxv, 387.9,880 cited
  • 1988A comprehensive grammar of the English language . By Randolph Quirk, Sidney Greenbaum, Geoffrey Leech, and Jan Svartvik. Index by David Crystal. London: Longman, 1985. Pp. x, 1779.7,587 cited
  • 2000Handbook of qualitative research7,052 cited
  • 1999Doing Qualitative Research: A Practical Handbook5,958 cited
  • 1978Language as social semiotic : the social interpretation of language and meaning5,795 cited
  • 2005The Language of Evaluation3,345 cited
  • 1987Mandarin Chinese: A Functional Reference Grammar2,906 cited
  • 1999Issues in Educational Research2,530 cited
  • 2004Working with discourse: meaning beyond the clause1,688 cited
  • 1992English Text1,456 cited
  • 1996Analysing Casual Conversation1,176 cited
  • 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
  • 1993Transitional regularities for ‘casual’ “Okay” usages567 cited
  • 1986Women, Men, and Language: A Sociolinguistic Account of Sex Differences in Language564 cited
  • 2001When Listeners Talk552 cited

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  • 2000Styling the worker: Gender and the commodification of language in the globalized service economy427 cited
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