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Retail web site interactivity
16 references·16 citing·36 second hopsampled
Retail web site interactivity (2009)Retail web site interactivityA First Course in Structural Equation Modeling (2012)A First Course in Structural …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The Human Use of Human Beings: Cybernetics and Society (1951)The Human Use of Human Beings…The moderating effect of system quality on the relationship between customer satisfaction and purchase intention: PLS-SEM & fsQCA approaches (2024)The moderating effect of syst…How the Characteristics of Live-Streaming Environment Affect Consumer Purchase Intention: The Mediating Role of Presence and Perceived Trust (2023)How the Characteristics of Li…Engaging the customer with augmented reality and employee services to enhance equity and loyalty (2023)Engaging the customer with au…Does imagination compensate for the need for touch in 360-virtual shopping? (2023)Does imagination compensate f…Effect of Interactivity Level and Price on Online Purchase Intention (2022)Effect of Interactivity Level…The more interactivity the better? Investigating interactivity, task complexity, and product knowledge in online purchase decisions (2020)The more interactivity the be…Development and validation of a scale measuring hotel website service quality (HWebSQ) (2020)Development and validation of…Foresight for online shopping behavior: a study of attribution for “what next syndrome” (2019)Foresight for online shopping…The influence of interactive window displays on expected shopping experience (2018)The influence of interactive …The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector (2018)The effects of two-way commun…Effects of Web Interactivity: A Meta-Analysis (2017)Effects of Web Interactivity:…An Empirical Investigation of Augmented Reality to Reduce Customer Perceived Risk (2017)An Empirical Investigation of…An investigation of customer attitude towards online stores (2016)An investigation of customer …E‐tail emotion regulation: examining online hedonic product purchases (2013)E‐tail emotion regulation: ex…Critical review of the e-loyalty literature: a purchase-centred framework (2012)Critical review of the e-loya…Some people just want to read: The roles of age, interactivity, and perceived usefulness of print in the consumption of digital information products (2011)Some people just want to read…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. (1980)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
  • 2000E-satisfaction: an initial examination2,007 cited

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  • 1951The Human Use of Human Beings: Cybernetics and Society1,651 cited
  • 2012A First Course in Structural Equation Modeling1,612 cited
  • Cited by

    • 2017Effects of Web Interactivity: A Meta-Analysis128 cited
    • 2012Critical review of the e-loyalty literature: a purchase-centred framework104 cited
    • 2018The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector99 cited
    • 2013E‐tail emotion regulation: examining online hedonic product purchases73 cited
    • 2020Development and validation of a scale measuring hotel website service quality (HWebSQ)68 cited
    • 2023Engaging the customer with augmented reality and employee services to enhance equity and loyalty49 cited
    • 2023Does imagination compensate for the need for touch in 360-virtual shopping?39 cited
    • 2019Foresight for online shopping behavior: a study of attribution for “what next syndrome”36 cited
    • 2011Some people just want to read: The roles of age, interactivity, and perceived usefulness of print in the consumption of digital information products33 cited
    • 2018The influence of interactive window displays on expected shopping experience33 cited
    • 2023How the Characteristics of Live-Streaming Environment Affect Consumer Purchase Intention: The Mediating Role of Presence and Perceived Trust26 cited
    • 2016An investigation of customer attitude towards online stores20 cited
    • 2022Effect of Interactivity Level and Price on Online Purchase Intention17 cited
    • 2020The more interactivity the better? Investigating interactivity, task complexity, and product knowledge in online purchase decisions15 cited
    • 2017An Empirical Investigation of Augmented Reality to Reduce Customer Perceived Risk15 cited
    • 2024The moderating effect of system quality on the relationship between customer satisfaction and purchase intention: PLS-SEM & fsQCA approaches13 cited