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• 1992Care = organisation + physical labour + emotional labour511 cited
• 2006Workplace Bullying, Psychological Perspectives and Industrial Relations: Towards a Contextualized and Interdisciplinary Approach188 cited
• 2018Organizational Identity, Image, and Reputation: Examining the Influence on Perceptions of Employer Attractiveness in Public Sector Organizations69 cited
• 1994Public procurement, competition and partnership62 cited
• 1999Wo-managing Further Education; gender and the construction of the manager in the corporate colleges of England59 cited
• 1993TOWARDS A NEW PUBUC MANAGEMENT MODEL: BEYOND “MANAGERIALISM” AND ITS CRITICS50 cited
• 1996Strategic choice and new forms of employment relations in the public service sector:developing an analytical framework33 cited
• 1999Changing Paradigms in Public Service Management29 cited
• 2020Public Service and Service Delivery28 cited
• 2010High-Speed Rail Project Development Processes in the United States and China25 cited
• 1992Decentralization and democracy in UK local government24 cited
• 1992Public sector management in a period of radical change: 1979–199224 cited
• 1995New public management and criminal justice18 cited
• 1997The notion of the customer in total quality management